HANA ETRI
Sydney,NSW
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
11
11
years of professional experience
Work History
ADMIN /A /Director's Personal Assistant
PRECISION CABLING SOLUTIONS PTY LTD
2019.01 - 2023.08
- Demonstrated ability to handle high-pressure situations and maintain productivity.
- Efficiently managed numerous professional emails.
- Regularly met and surpassed ambitious objectives.
- Answered more than 100 telephone calls daily while concurrently handling managerial and clerical details, including faxing and scanning.
- Implemented effective phone communication methods.
- Managed and coordinated filing system in an orderly manner, by which staff members could retrieve documents without assistance.
- Maintaining security and telecommunications systems.
- Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges.
- Complying with procedures, rules, and regulations on keeping a safe and clean reception area.
- Maintained documentation of diverse actions undertaken, abnormalities detected, and ongoing necessities.
- Supported team goals through timely task completion.
- Providing administrative and clerical support.
- Preparing letters and documents.
- Receiving and sorting mail and packages.
- Scheduling appointments and maintaining an appointment calendar.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Identified opportunities for process optimization through data analysis.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Ensured compliance with all relevant regulations, policies and procedures.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Identified opportunities for improvement in operational performance metrics.
Assistant Shift Manager
KFC
2015.01 - 2019.01
- Trained new hires on company operations, policies, and procedures.
- Provided feedback and guidance to staff on customer service procedures.
- Analyzed sales data to identify trends or areas of improvement within the store.
- Responded promptly to customer inquiries regarding product availability and pricing.
- Monitored inventory levels, restocked items as needed, and placed orders when necessary.
- Created weekly work schedules based on store needs while adhering to labor budgets.
- Enforced loss prevention measures by monitoring customers' activities throughout the store.
- Evaluated employee performance against established goals and objectives.
- Facilitated communication between upper management and staff members regarding any issues that arose.
- Conducted daily shift meetings and communicated task assignments for the day.
- Developed strategies to increase efficiency and reduce costs throughout the department.
- Ensured compliance with health and safety regulations in the workplace.
- Maintained accurate records of employee attendance, hours worked, and job performance evaluations.
- Implemented cost-saving measures to reduce expenses without compromising quality.
- Resolved customer complaints promptly and professionally.
- Performed daily opening and closing duties including setting alarms and counting cash drawers.
- Provided excellent customer service by responding quickly to inquiries or requests from customers.
- Maintained cleanliness standards in both front-end checkout areas as well as backroom storage areas.
- Assisted with recruiting, interviewing, and hiring new employees.
- Organized promotional displays in order to attract more customers into the store.
- Supervised staff members during their shifts to ensure they were following proper protocols.
- Responsible for handling disciplinary actions such as verbal warnings or suspensions.
- Managed a team of up to 15 employees in a busy retail environment.
- Ensured compliance with all safety regulations and policies.
- Followed and gave work instructions while providing resources to ensure customer service standards were met.
- Kept accurate records of employees' attendance and hours worked.
- Planned and established work schedules, assignments and production sequences to meet production goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
STUDENT WORK PLACEMENT NAS ADVANCED MEDICAL CENTRE FRONT DESK RECEPTIONIST
NAS ADVANCED MEDICAL CENTRE
2013.01 - 2013.02
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Handled sensitive information in a confidential manner.
- Responded to customer inquiries via phone, email, and in person.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Education
Diploma of Beauty Therapy -
Australian Academy of Beauty Dermal & Laser
2023-06
Diploma of Salon Management -
Australian Academy of Beauty Dermal & Laser
2023-06
Certificate III Retail Operations -
KFC Traineeship
2017-02
Certificate III Business Administration -
Private College
2016-07
Skills
- Project Coordination
- Operations Management
- Contract Management
- Project Management
- Staff Management
- Business Administration
- Business Development
- Team Management
- Organizational Development
- Verbal and written communication
- Creativity and Innovation
- Issues Resolution
- Information Technology Management
- Report Writing
- Appointment Scheduling
- Mail handling
- Office Administration
- Bookkeeping
- Workflow Optimization
- Quality Assurance
- Spreadsheet Management
- Database Management
- Presentation Design
- Scheduling
- Invoice Processing
- Data Entry
- Filing
- Reception oversight
- Tech-Savvy
- Executive management support
- Microsoft PowerPoint
- Time Management
- Microsoft
- Multi-Task Management
- Cultural Awareness
- Google Drive
- Dependable and Responsible
- Customer Service
- Resourceful and Analytical
- Data Confidentiality
Volunteer Experience
- PEER SUPPORT LEADER, Volunteered to mentor a group of six, year 7 students for a term every Friday, preparing lesson plans such as icebreakers, sport activities and team building exercises to jump starts positive high school outlook
- PEER TUTORING, Tutor family and friend's students, age range of 5-15 years old in Mathematics and English during the week and weekend mornings
- FUNDRAISING, Assisted in raising funds for the Add Hope initiative while working for KFC.
Languages
Arabic
Professional
References
References available upon request.
Timeline
ADMIN /A /Director's Personal Assistant
PRECISION CABLING SOLUTIONS PTY LTD
2019.01 - 2023.08
Assistant Shift Manager
KFC
2015.01 - 2019.01
STUDENT WORK PLACEMENT NAS ADVANCED MEDICAL CENTRE FRONT DESK RECEPTIONIST
NAS ADVANCED MEDICAL CENTRE
2013.01 - 2013.02
Diploma of Beauty Therapy -
Australian Academy of Beauty Dermal & Laser
Diploma of Salon Management -
Australian Academy of Beauty Dermal & Laser
Certificate III Retail Operations -
KFC Traineeship
Certificate III Business Administration -
Private College
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