Hana Heliskova
Lalor,Victoria
Summary
A dynamic leader with a proven track record at The French Lettuce Hurstbridge Pty. Ltd., enhancing customer satisfaction and team productivity. Excellent in staff management and problem-solving, significantly improving operational efficiency. Skilled in event coordination and marketing, adept at driving project success and fostering strong customer relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Cafe Manager
The French Lettuce Hurstbridge Pty. Ltd.
Melbourne, Victoria
11.2023 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Conducted inventory management
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista/All Rounder
Bean & Gone, Mala Kids Pty Ltd ATF
Melbourne, Victoria
08.2022 - 11.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista/Customer Service Representative
The French Lettuce, Bulleen
Melbourne, Victoria
03.2021 - 10.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Barista/All Rounder
Lawson Grove Shop
Melbourne, Victoria
10.2020 - 02.2021
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
Barista/Customer Service Representative
Starbucks Coffee Australia Pty Ltd
Melbourne, Victoria
05.2019 - 12.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Barista/Customer Service Representative
AmRest Coffee S.r.o.
Prague, Czech Republic
04.2018 - 03.2019
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed to serve hundreds of customers per day.
Project Manager
University of Chemistry and Technology, Prague
Prague, Czech Republic
03.2018 - 02.2019
- Developed and initiated projects, managed costs, and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Monitored project performance to identify areas of improvement and make adjustments.
Public Relations Specialist/PR Event Manager
University of Chemistry and Technology, Prague
Prague, Czech Republic
10.2012 - 08.2016
- Developed campaigns to increase public awareness of the company and engage customers.
- Managed administrative logistics of event planning, including contract signing, fee collection, event booking, and event promotions.
- Planned large-scale events such as trade shows, conferences, and meetings.
- Coordinated schedules and timelines for all events
Education
Marketing And Communication
Greystone College
Melbourne, VIC11-2024
Marketing And Communication
Greystone College
Melbourne, VIC07-2023
Marketing And Communication
Greystone College
Melbourne, VIC08-2021
Master of Science - Food Technology And Processing
University of Chemistry And Technology, Prague
Prague, Czech Republic06-2016
Bachelor of Science - Food Analysis
University of Chemistry And Technology, Prague
Prague, Czech Republic01-2012
Skills
- Staff Management
- Employee Scheduling
- Order Management
- Marketing
- Team Leadership
- Problem-Solving
- Customer Service
- Reliable and Responsible
- POS Terminal Operation
- Critical Thinking
- Supply Ordering and Management
- Event Coordination
Languages
Czech
Native/ Bilingual
English
Professional
Timeline
Cafe Manager
The French Lettuce Hurstbridge Pty. Ltd.
11.2023 - Current
Barista/All Rounder
Bean & Gone, Mala Kids Pty Ltd ATF
08.2022 - 11.2023
Barista/Customer Service Representative
The French Lettuce, Bulleen
03.2021 - 10.2021
Barista/All Rounder
Lawson Grove Shop
10.2020 - 02.2021
Barista/Customer Service Representative
Starbucks Coffee Australia Pty Ltd
05.2019 - 12.2020
Barista/Customer Service Representative
AmRest Coffee S.r.o.
04.2018 - 03.2019
Project Manager
University of Chemistry and Technology, Prague
03.2018 - 02.2019
Public Relations Specialist/PR Event Manager
University of Chemistry and Technology, Prague
10.2012 - 08.2016
Marketing And Communication
Greystone College
Marketing And Communication
Greystone College
Marketing And Communication
Greystone College
Master of Science - Food Technology And Processing
University of Chemistry And Technology, Prague
Bachelor of Science - Food Analysis
University of Chemistry And Technology, Prague
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