Hana Jenkins
Sydney,NSW
Summary
Experienced in the hospitality sector, retail and three years of clinical placement in a hospital environment. Knowledgeable Sales Assistant with proven background in delivering exceptional customer service in retail environment. Successfully supported store operations through effective inventory management and sales techniques. Demonstrated strong interpersonal skills and reliability in dynamic retail settings. Adaptable communication skills as well as the ability to multi-task, work hard under pressure and most importantly work well within a team.
Overview
2025
2025
years of professional experience
Work History
Student Radiographer
Leeds teaching hospitals
- Making patients feel comfortable whilst carrying out complex radiographic examinations
- Conducted quality assurance tests each morning to ensure radiographic equipment was working correctly and safely
- Followed ionising radiation regulations to protect both patients and staff
- Adapted my communications skills for a wide variety of patients
- Showed empathy to patients whilst remaining professional
- Worked with other professions within the hospital to provide the best possible care for patients
- Regularly used computer systems to check patients into department and document radiation doses
Ran My Own Small Jewellery Business
Self-employeed
01.2024 - 06.2024
- Created my own small jewellery business on an online selling platform.
- Streamlined inventory management by monitoring parts stock levels and ordering necessary items as needed.
- Boosted jewellery sales by providing excellent customer service and personalized product recommendations via social media.
- Educated customers online about proper care and maintenance practices for their jewellery purchases, ensuring long-lasting satisfaction.
- Boosted brand awareness by creating and managing engaging social media content.
- Maintained a visually appealing and organized online storefront.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
Beauty Advisor
Boots - No 7
11.2022 - 05.2023
- Resolved customer complaints in a professional manner whilst prioritising customer satisfaction
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Calculated weekly targets using Excel.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
Customer Assistant
Tesco
11.2019 - 09.2020
- Reduced wait times for customers through swift transaction processing and multitasking abilities.
- Provided professional and courteous service at all times
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Assisted in training new employees on cashier procedures, enhancing overall team productivity levels.
- Handled cash, credit card, and check transactions with accuracy to ensure balanced cash drawers at the end of each shift.
- Helping customers around the store to make sure their shopping experience was as good as it could be
Front of House
Whitbys Restaurant
08.2019 - 11.2019
- Greeting customers at the door and accompanying them to their tables
- Trained on the till to take payments
- Resolving guest issues, serving meals to the customers and general housekeeping
- Trained on the coffee machine
Retail Store Assistant (Christmas Temp)
Flannels
11.2018 - 01.2019
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Remained calm and composed in tense situations involving angry or upset customers.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Operated POS system to process payments and provide receipts.
Education
BSc - Diagnostic Radiography
University of Leeds
06.2024
Hall Cross Academy
06.2020
Hungerhill School
06.2018
Skills
- Stock management
- Goal-Oriented
- Sales expertise
- Point of sale operation
- Visual Merchandising
- Punctuality
- Cash Register Operation
Timeline
Ran My Own Small Jewellery Business
Self-employeed
01.2024 - 06.2024
Beauty Advisor
Boots - No 7
11.2022 - 05.2023
Customer Assistant
Tesco
11.2019 - 09.2020
Front of House
Whitbys Restaurant
08.2019 - 11.2019
Retail Store Assistant (Christmas Temp)
Flannels
11.2018 - 01.2019
Hall Cross Academy
Hungerhill School
Student Radiographer
Leeds teaching hospitals
BSc - Diagnostic Radiography
University of Leeds
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