Hana Keiren
Yamanto,Australia
Summary
I’m a compassionate and detail oriented professional with extensive experience as a Medical Secretary, seeking to transition into a counselling role. I have recently completed a Diploma in Counselling, which has equipped me with valuable skills to ensure a well-rounded person-centred approach in my service based on mutual respect and trust. I am excited to utilize my newfound counselling expertise to transition into a counselling or case management space, where I can contribute to client well-being and support.
Overview
5
5
years of professional experience
Work History
Procedural Secretary
Advara Heartcare (Cardiology)
01.2023 - Current
- Deliver an efficient, seamless clinical practice by providing procedural support to the company’s leading Cardiologist & Cardiac Rhythm/Device Specialist.
- Used active listening techniques to clarify patient queries, summarise information, and confirm understanding, reducing patient anxiety and improving over experience.
- Built trust with patients by showing empathy and understanding, creating a supportive and compassionate environment, facilitating better patient interactions.
- Coordinate and manage weekly meetings with the Structural Heart Team, including meeting preparation and minute taking
- Ensuring immaculate and comprehensive communication with various stakeholders, including anaesthetists, cardiac device brand representatives and Cardiac Physiologists, by diligently sharing crucial information
- Handled sensitive information discreetly, maintaining confidentiality when managing patient files, ensuring records were kept current and accurate.
Medical Secretary
Advara Heartcare (Cardiology)
04.2021 - 01.2023
- Deliver an efficient, seamless clinical practice by providing secretarial support one on one to two demanding cardiologists, whilst also supporting the whole practice
- Exclusive diary management including patient appointments in person and via telehealth, hospital admissions, and internal/external activities (e.g., meetings, annual leave, personal appointments)
- High-level initiative and ability to work autonomously, following tasks through to completion in a timely manner, whilst also adapting to ever-changing schedules
- Manage enquiries across several communication channels (e.g., face to face, phone, online), including efficient call screening and management of urgent requests, as well as answering over 50 calls daily
- Professionally represent the practice by building strong relationships with patients, VMOs and external stakeholders
- Proficient drafting of correspondence for internal and external stakeholders (e.g., referral letters, letters of support, practice manuals), as well as collating of files for legal and insurance matters (e.g., submission of patient records by request)
Medical Administrator
Brisbane Skin
06.2019 - 04.2021
- Providing administrative support to a multidisciplinary team including Dermatologists, Dermatology Registrars, General Practitioners, and registered nurses
- Professionally represent the practice by building strong relationships with patients, Allied Health Professionals, and Specialists
- Manage enquiries across several communication channels (e.g., face to face, phone, online)
- Coordinate patient’s appointments in person and via telehealth, waiting lists, procedure bookings and internal activities (e.g., training sessions, meetings)
- Deliver a robust database management system by ensuring paperwork is completed and filed accordingly including updating and maintaining internal databases
Education
Diploma of Counselling - Counselling
Australian Institute of Professional Counsellors
Brisbane12.2024
Student Member -
The Australian Counselling Association
2024
High School Diploma -
Revius Lyceum
The Netherlands 2010
Skills
- Empathetic practice
- Strong Communication
- Active Listening
- Compassionate
- Detail oriented
- Patient
- Confidential
- Inclusive
- Reflective
Community Service
Volunteer Soccer Coach, Ripley Valley Soccer Club, 2022, 2023
References
- Dr. Deepak Arumugam, Electrophysiologist, Advara HeartCare, 0466 496 796
- Dr. Tony Rafter, Interventional Cardiologist, Advara HeartCare, 0417 997 652
- Sonia Nelson, Clinical Research Coordinator, Advara Heartcare, 0403 117 053
- Natalie Britten, Practice Manager, Advara Heartcare, 0416 922 704
Timeline
Procedural Secretary
Advara Heartcare (Cardiology)
01.2023 - Current
Medical Secretary
Advara Heartcare (Cardiology)
04.2021 - 01.2023
Medical Administrator
Brisbane Skin
06.2019 - 04.2021
Diploma of Counselling - Counselling
Australian Institute of Professional Counsellors
Student Member -
The Australian Counselling Association
High School Diploma -
Revius Lyceum
Similar Profiles
Isabella MorganIsabella Morgan
Medical Receptionist at Advara HeartCareMedical Receptionist at Advara HeartCare
Justine Margaret SpencerJustine Margaret Spencer
Registered Nurse- National Projects at Advara HeartCareRegistered Nurse- National Projects at Advara HeartCare
Aliyah NasserAliyah Nasser
Medical Assistant at CardiologyMedical Assistant at Cardiology