Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Hana Keown

Melbourne,VIC

Summary

Hi! I'm Hana. I'm 21, located in Harkness. Having returned to Melbourne after growing up abroad. I am eager to apply my experience in retail, food service, and customer service in a new role. I have extensive customer service experience from working at Coles for over a year. My diverse background has equipped me with a strong foundation in people skills and customer service. I'm excited about the opportunity to bring these skills to your team.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

COLES
Melton , VIC
05.2024 - Current
  • Assisted over 150 customers daily with their shopping needs, ensuring an easy and positive experience.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Contributed to reaching company goals
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided accurate information about products and services to customers.
  • Developed positive relationships with customers through friendly interactions.

Cashier and Kitchen Hand

chicken treat
Melbourne, VIC
10.2023 - 12.2023
  • Communicated effectively with co-workers regarding daily tasks assigned.
  • Stocked shelves with food supplies, such as canned goods and dry ingredients.
  • Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
  • Followed all health code guidelines when handling food items.
  • Acquired new skills to support team and further accommodate customer needs.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Balanced daily transactions on a computerized point-of-sale system.

Hair Salon Assistant

Maurice Meade hair salon
Perth, Perth
04.2023 - 08.2023
  • Provided assistance to other staff members during busy times.
  • Checked out customers at the end of their visit.
  • Cleaned and sanitized all salon tools and equipment.
  • Performed basic receptionist duties such as answering phones and taking messages.
  • Set up stations for stylists before their appointments with clients.
  • Processed payments from customers for services rendered.
  • Scheduled client appointments using the computer system.
  • Helped maintain records of customer visits, including notes about services performed or products purchased.
  • Processed transactions and handled cash register, ensuring accurate billing.
  • Greeted clients upon arrival, providing exceptional customer service.

Education

Australian Counseling Course
Victoria

Skills

  • Customer service professional
  • Sales techniques
  • Technical support
  • Inventory management
  • Appointment scheduling
  • Communication skills
  • Conflict resolution
  • Empathy and patience
  • Positive and professional
  • Team collaboration
  • Understanding of the POS system
  • Attention to detail
  • organizational and time management
  • multitasking abilities

Certification

  • working with children's check
  • full drivers license

Languages

arabic
Limited

References

References available upon request.

Timeline

Customer Service Representative

COLES
05.2024 - Current

Cashier and Kitchen Hand

chicken treat
10.2023 - 12.2023

Hair Salon Assistant

Maurice Meade hair salon
04.2023 - 08.2023

Australian Counseling Course

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Hana Keown