Hana Kusunoki
Sydney,Australia
Summary
Customer-focused professional with over 7 years of experience in retail, hospitality, and fundraising across Japan and Australia. Experienced in working with diverse customers and building strong relationships quickly. Confident communicating in English and handling busy environments with a calm and professional approach. Reliable team player who enjoys providing friendly service while maintaining efficiency in fast-paced settings.
Overview
1
1
Certification
Work History
Sales Assistant
LORIS Perfume
Sydney
- Provided personalised fragrance recommendations, built strong customer relationships, and handled transactions in a fast-paced environment.
Front Staff / Kitchen Assistant
Hannip Korean Restaurant
Toowoomba
- Delivered fast-paced customer service, handled busy periods efficiently, and maintained a positive atmosphere while managing multiple tasks.
Processing Operator
Sunny Queen Farms
Toowoomba
- Worked in a physically demanding environment, maintaining high hygiene standards and efficiency while handling repetitive tasks under pressure.
Fundraiser / Team Leader
Sunny Side Up Group
Kyoto
- Built strong relationships quickly with a wide range of people and consistently exceeded targets through communication and trust-building.
Sales Assistant
Shoe Plaza
Kyoto
- Provided customer service, assisted with fitting, and managed stock.
Tutor
AXIS Education
Kyoto
- Supported student learning and adapted teaching methods.
Education
Associate of Arts -
KYOTO UNIVERSITY OF FOREIGN STUDIES
Kyoto, JapanSkills
- Customer service & engagement
- Cash handling & POS systems
- Responsible service of alcohol (RSA)
- Gaming & compliance awareness (RCG)
- Customer conflict handling
- Ability to stay calm under pressure
- Strong attention to customer safety
- Teamwork & communication
Languages
Japanese, Persian
First Language
English
Advanced (C1)
C1
Certification
- RSA (Responsible Service of Alcohol)
- RCG (Responsible Conduct of Gambling)
Timeline
Sales Assistant
LORIS Perfume
Front Staff / Kitchen Assistant
Hannip Korean Restaurant
Processing Operator
Sunny Queen Farms
Fundraiser / Team Leader
Sunny Side Up Group
Sales Assistant
Shoe Plaza
Tutor
AXIS Education
Associate of Arts -
KYOTO UNIVERSITY OF FOREIGN STUDIES