Hana Linn

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organization goals Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Barista experience – prepared latte, cappuccinos, espresso, long black, mocha with coffee art design
• Opening BUFFET Breakfast and closing BUFFET Breakfast
• Set-up event function areas for food and beverage services as designated.
• Escorts customers to their tables and ensures they are settled comfortably, offer coffee and other drinks.
• Presents the menu to customers, answers queries about it, and make suggestions if necessary.
• Informs patrons the restaurant’s daily specials.
• Takes orders from customers for food and beverages, writes down or memorize the orders and enters information into the bill and give copy order to the kitchen.
• Worked directly with kitchen staff to ensure food and beverages were plated and trayed for delivery to appropriate area.
• Serves food and beverages promptly.
• Ensures that customers are enjoying their meals or that they do not have any problem with their food.
• Removing dishes and glasses from the tables and taking them to kitchen for cleaning.
• Checks their identification to make sure that they meet the minimum age requirements for consuming alcoholic beverages.
• Prepare list of overall meals costs along with sales taxes.
• Collects the customer’s payments and prepares bills with itemized costs.
• Keeping the place of work and surrounding area clean and organised at all times.

• Ability to work effectively under time pressure and for long and extended hours.
• Ability to multitask.
• Diligence and dedication to work.
• A good memory and an eye for details.
• A friendly, cheerful, and polite attitude.
• A strong passion to ensure customer satisfaction.
• Analytical minded, with strong attention to detail and profound ability to follow instructions.
• Competent in maintaining computerized inventories and operating MS Office, Outlook, and internet.
• A team player who has effective interpersonal skills
• Solid ability to maintain positive relationships with co-workers.
• Cautious and safety-oriented approach
• Thorough understanding of electronic and manual record-keeping
• Proficient in maintaining hygienic work conditions and upholding a well-organized work area.
• Well-groomed personality with the ability to read, write and communicate effectively.

• Diploma of Logistics, Victoria University, 2013
• Certificate IV in Hospitality, 2015
• RSA Certificate, 2015
• Barista Certificate, 2017

• Rishal Jugun, Food & Beverage Manager at Novotel St Kilda Hotel, 0420 899 344, 03 9525 5522
• Sarah Jackson, Food & Beverage Manager at Novotel St Kilda Hotel, 0404 743 205, 03 9525 5522
• Upul, Food & Beverage Manager at Novotel on Collin Street Hotel, 0416 857 345, 03 9667 5800
• Alvin, Restaurant Owner, 0411 111 836, 03 9974 2622