Hana Malas
Sydney,Australia
Summary
Dynamic educator and manager with a proven track record at Step Ahead, excelling in relationship building and problem-solving. Developed engaging lesson plans and implemented effective customer service policies, enhancing student learning and service quality. Bilingual with strong communication skills, dedicated to fostering growth and collaboration in diverse environments.
Overview
2026
2026
years of professional experience
Work History
Teacher
Step Ahead Tutoring Center
01.2024 - 07.2025
- Developed engaging lesson plans to enhance student learning experiences.
- Collaborated with colleagues to create a supportive classroom environment.
- Implemented classroom management strategies to maintain student focus.
- Facilitated parent-teacher conferences to discuss student performance and growth.
- Adapted teaching methods to accommodate diverse learning styles and needs.
- Managed student behaviour in classroom by establishing and enforcing rules and procedures.
- Instructed students in academic subjects such as english, science, math, business studies, history and pre-kindy work.
Tutor
Self Employed
- Facilitated engaging tutoring sessions using interactive learning methods.
- Assessed student progress through regular quizzes and feedback sessions.
- Collaborated with parents to discuss student performance and strategies.
- Encouraged students to ask questions about topics they did not understand.
- Helped students review and understand previous lessons to make connection with new lesson.
- Worked closely with students to help develop math and essay writing skills.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
Manager And Customer Service
Teamedup Carpentry
Sydney, Australia
- Coordinated and oversaw new customer service team member training sessions.
- Built and maintained positive relationships with team members and supervisors.
- Developed and implemented customer service policies and procedures to improve service quality and productivity.
- Fostered productive business relationships and promoted long-term growth opportunities.
- Directed phone calls to shorten service time, and steer conversations towards targeted solutions.
- Facilitated clear communication between distribution centers, carrier companies, and customers to expertly resolve inquiries.
- Developed collaborative partnerships with customers and internal business partners to successfully solve complex problems.
Education
Diploma of Business -
UTS College
10-2024
BACHELOR OF LAWS -
University Technology Sydney
Skills
- Relationship building
- Microsoft 365
- Problem solving
- Reliability
- Excel
- PowerPoint
- Word
- Customer relations
- Bilingual
- Professionalism
- Problem-solving abilities
- Time management
- Written communication
- Communication skills
- Active listening
- Educational activities
- Group learning mechanics
- Learning strategies
- Homework assignment
- Quizzes, tests, and exams
- Testing and grading
Timeline
Teacher
Step Ahead Tutoring Center
01.2024 - 07.2025
Manager And Customer Service
Teamedup Carpentry
Tutor
Self Employed
Diploma of Business -
UTS College
BACHELOR OF LAWS -
University Technology Sydney