Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Hana McManus

Nerang

Summary

Compassionate and dedicated professional with strong interpersonal skills and a proven ability to resolve conflicts effectively. Brings enthusiasm, reliability and composure in high pressure environments, with a commitment to making a positive impact in both team and costomer-facing settings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

CSO / Admin and Lifeguard

Nerang Aquatic Centre
12.2021 - Current
  • Served as a primary point of contact for patrons, handling enquiries, bookings and memberships.
  • Performed administrative tasks including scheduling bookings, writing emails and taking phone calls.
  • Supported centre operations by liaising with instructors and centre management
  • Responded to incidents and assisted in minor first aid situations when needed.


FOH Supervisor

Fishermans Wharf Tavern
02.2022 - 07.2023
  • Supervised a team of hospitality staff to ensure smooth FOH operations in a high volume venue.
  • Delivered exceptional customer service, resolving issues calmly and professionally.
  • Organised and prepared for bookings and large functions.


Education

Robina State Highschool
Robina
11-2021

Skills

  • Strong communication and interpersonal skills
  • Conflict resolution
  • Teamwork and collaboration
  • Adaptable and flexible

Certification

  • First Aid/CPR Certified
  • Blue card holder

Languages

Japanese
Native or Bilingual
English
Native or Bilingual

References

Claudine Battestuzzi: General Manager at Fisherman's Wharf tavern

ph: 0413 057 907

E-mail: claudineb@nahh.com.au


Trish Tanoa: Duty Manager at Fisherman's Wharf Tavern

ph: 0409 470 867

E-mail: tkayah@hotmail.com

Timeline

FOH Supervisor

Fishermans Wharf Tavern
02.2022 - 07.2023

CSO / Admin and Lifeguard

Nerang Aquatic Centre
12.2021 - Current

Robina State Highschool

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Hana McManus