Hana Musa
Lidcombe,NSW
Summary
Dedicated and eager to help young people, and vulnerable individuals reach full potential through positive and effective support. Compassionate and encouraging with 5+ years of experience working with youth of all ages, including all type of vulnerable individuals ranging from homelessness, disability, both intellectual and physical. Assists youth in navigating various situations using healthy coping skills, by helping to engage and encourage youth to utilize appropriate and suitable services personalized to their requirements to improve overall quality of life.
Overview
9
9
years of professional experience
Work History
NDIS Coordinator
Bloomfield Care Services
02.2022 - Current
- Identified appropriate services, engage with new and existing support providers and work towards achieving identified outcomes and goals of participant.
- Built and sustained strong collaborative relationships with government and non-government bodies, service providers, allied health professionals and practitioners.
- Provided excellent communication skills (written and verbal) and ability to engage with wide variety of stakeholders.
- Liaised regularly with company Rostering Officer to implement suitable services and care for participants, often leading and assigning support workers to clients preferences.
- Support participants to implement their NDIS plan to maximise value for money they receive from their supports.
- Frequently liaising with physiotherapists, speech pathologists, hospitals and medical centres, podiatrists, behaviour practitioners, psychologists, and other stakeholders.
Youth/Case Worker
Department Of Human Services SA
02.2020 - 01.2022
- Provided detailed written reports with online tools provided, verbal reporting where required
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Promoted emotional well-being by providing individualized support and counselling to address personal challenges faced by each youth. Often engaging and connecting them with appropriate networks and services where required.
- Developed strong rapport with families, maintaining open lines of communication to ensure the best possible care for their children.
- Implemented behaviour modification techniques to foster positive growth and change in troubled youths.
Administration/Scheduling Officer
Health Partners Dental
01.2016 - 02.2020
- Streamlined scheduling processes by implementing efficient systems and procedures, using software SHIFTCARE.
- Optimized resource allocation for projects by closely monitoring deadlines and adjusting schedules accordingly, ensuring timely completion of tasks.
- Enhanced team collaboration with clear communication of schedule updates and changes, ensuring a transparent work environment.
- Processed financial reports and billings, setting appointments, referrals and follow ups, updated patient medical history forms.
- Aided colleagues, managers and customers through regular communication and assistance.
Homeless Youth Shelter Volunteer
Adelaide Day Centre
08.2015 - 01.2020
- Enhanced shelter operations by efficiently organizing and maintaining supplies and resources.
- Regularly assisted with providing meals, comfort equipment, basic counselling and active listening, provided compassionate care, for vulnerable individuals coming into centre.
- Promoted shelter events through and platforms, increasing community engagement and support.
- Provided emotional support during on-call duties, and emergency situations, providing a quick and efficient response.
- Led group discussions and activities to meet different community needs.
Education
Certificate IV in Youth Work (CHC40413) - Youth Work/Case Work
Hader Institution of Education
Online, External. 07.2024
Bachelor's of Psychology - Psychology/Social Work
University of South Australia
Adelaide, SA11.2023
Skills
- Cross-functional Collaboration
- Organizational Skills
- Empathy and Understanding
- Problem-solving and resourcefulness
- Exceptional communication skills
- Personalize appropriate services for Client
- Substance Abuse Prevention
- Cultural Competency
- Parent Communication
- Bullying Intervention
- Document Management
- Schedule Coordination
Languages
Kurdish
Native or Bilingual
Arabic
Elementary
Timeline
NDIS Coordinator
Bloomfield Care Services
02.2022 - Current
Youth/Case Worker
Department Of Human Services SA
02.2020 - 01.2022
Administration/Scheduling Officer
Health Partners Dental
01.2016 - 02.2020
Homeless Youth Shelter Volunteer
Adelaide Day Centre
08.2015 - 01.2020
Certificate IV in Youth Work (CHC40413) - Youth Work/Case Work
Hader Institution of Education
Bachelor's of Psychology - Psychology/Social Work
University of South Australia
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