Hana Soofi
www.linkedin.com/in/hana-soofi-a95833172
Summary
Marketing graduate with a Bachelor of Business and Medical Science, passionate about innovation, new experiences, and creating meaningful impact through marketing. Experienced in social media content creation, hospitality, and customer service, with a strong ability to adapt, think fast, and bring creative ideas to life. An extroverted and adventurous spirit who thrives on collaboration and growth in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Travel and User-generated Content Creator
Hana Explores | Freelance
06.2023 - Current
- Creating high-performing visual content, growing a travel brand from 2K to 5.5K followers and generating 600K+ organic reel views.
- Collaborating with global travel brands to deliver tailored content including Backpacker Deals, Tokoriki Diving, Booking.com, YellowSquare Rome, and 360 Monte and Bluecorner Freedive.
- Coordinating projects with freelance videographers and photographers globally
- Handling social media management, content planning, and design.
Bar, Gaming and Bistro Attendant
Marlow Hotel Group
06.2023 - Current
- Adapting quickly to high-pressure situations, handling multiple roles (bar, bistro, kitchen) in understaffed shifts
- Utilising strong teamwork and communication skills while collaborating with chefs, servers, and managers to ensure excellent customer service for 100+ guests during peak times
- Maintaining strong attention to detail even in fast-paced environments, ensuring high accuracy in compliance with regulations set by the Office of Liquor & Gaming NSW
- Resolved customer complaints professionally, maintaining a positive reputation for the establishment.
Retail Sales Assistant
JD Sports
06.2020 - 12.2024
- Managed POS systems and processed 150+ transactions daily with attention to detail, ensuring efficient operations
- Exceeded KPIs through strong sales and teamwork, boosted transaction value up to 10% and conversion rates up to 15% on various occasions.
- Trained new staff, enhanced performance, retention, and customer satisfaction
- Provided exceptional customer service by listening, solving problems, and ensuring positive experiences
Retail Sales Assistant/Marketing Intern
Guess Australia
12.2018 - 03.2020
- Delivered professional, authentic customer service while assisting with product selection and purchases.
- Maintained store presentation and managed operations, including sales processing, inventory control, and opening/closing duties.
- Three-month secondment to the marketing team, assisting with the creation and execution of EDM campaigns for Guess loyalty program members
Education
Bachelor of Business - Marketing
University of Technology Sydney
Sydney 10-2023
Bachelor of Medical Science -
University of Technology Sydney
Sydney, NSW10-2023
Skills
- Communication
- Teamwork
- Attention to detail
- Problem-solving
- Creative storytelling
- Social media management
- CapCut
- DaVinci Resolve
- Adobe Creative Cloud
- Canva
- MS Office
- Mailchimp
- SPSS Statistics & Qualtrics
Certification
- PADI Freediver, 01/01/23
- PADI Scuba Diving - Advanced Open Water Diver, 01/01/23
- Responsible Service of Alcohol (RSA), 06/01/23
- Responsible Conduct of Gambling (RCG), 06/01/23
Timeline
Travel and User-generated Content Creator
Hana Explores | Freelance
06.2023 - Current
Bar, Gaming and Bistro Attendant
Marlow Hotel Group
06.2023 - Current
Retail Sales Assistant
JD Sports
06.2020 - 12.2024
Retail Sales Assistant/Marketing Intern
Guess Australia
12.2018 - 03.2020
Bachelor of Business - Marketing
University of Technology Sydney
Bachelor of Medical Science -
University of Technology Sydney
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