Hana Stoffberg
Cheltenham,VIC
Summary
I’m a motivated, independent and confident person who is currently working at Jefferson Ford Mentone as a Service Advisor, where I strive to provide the best customer service. Drawing on my experience as an apprentice, I bring an understanding of how the workshop runs and how to apply that to the front of house. My intention now is to move into a new role to expand my knowledge and experience. I am a Hardworking employee. In pursuit of opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Service Advisor
Jefferson Ford
02.2023 - Current
- Respond promptly to phone, internet, and email inquiries from customers
- Greet customers upon arrival and assist with check-in procedures
- Provide accurate parts and labour quotes to customers
- Process payments when customers are collecting their vehicles
- Maintain proactive communication with customers throughout the day regarding the progress of their service
- Liaise effectively with technicians in the workshop, addressing any questions or concerns customers may have.
Booking Coordinator
Jaguar Land Rover
02.2021 - 02.2022
- Answer phone calls and emails from customers
- Use Era Power to create Repair Orders
- Manage the booking for the right mixture of Servicing and Large repairs
- Quote Jobs and Ordering Parts
- Build relationships with customers
- Deal with high profile customers.
Apprentice
Jaguar Land Rover
05.2021 - 02.2022
- Completed 2nd year apprentice
- Trusted to carry out repairs and services alone
- Worked well with others to get major jobs done in a timely manner.
Swimming Instructor
StarFish Swim School
08.2019 - 08.2021
- Taught children from the age of 9 months to 15 years old at all different levels how to swim
- Managed lesson plans in advance
- Worked with the team for the common goal of teaching children how to be safe in the water.
Volunteer LifeSaver
Mordialloc Life Saving Club
12.2019 - Current
- Have duty of care over the beach
- Take direction from the patrol captain
- Work as a team to achieve a common goal of protecting the patrons on the beach.
Education
Certificate II in Automotive -
Box Hill Institute
05.2021
Criminology -
Victoria University
03.2021
High School -
Methodist ladies College
01.2019
Skills
- Trustworthy
- Reliable
- Motivated
- Open Minded
- Customer Service
- Computer Skills
- Multitasking and Organization
- Team player mentality
Awards
- Certificate III in Sport and Recreation
- HLTAID003 First Aid
- HLTAID001 CPR and Defibrillator
- Bronze medallion
References
- Peter Stokes, Service Advisor at Doncaster Volvo, 0498 777 029
- Ian Hooke, Assistant manager at StarFish Swim School, 0410 541 723
Timeline
Service Advisor
Jefferson Ford
02.2023 - Current
Apprentice
Jaguar Land Rover
05.2021 - 02.2022
Booking Coordinator
Jaguar Land Rover
02.2021 - 02.2022
Volunteer LifeSaver
Mordialloc Life Saving Club
12.2019 - Current
Swimming Instructor
StarFish Swim School
08.2019 - 08.2021
Certificate II in Automotive -
Box Hill Institute
Criminology -
Victoria University
High School -
Methodist ladies College