Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Hobbies and Interests
Availability
Timeline
Waitress

Hana Zare Harafteh

Doncaster East,Australia

Summary

Enthusiastic and customer-focused professional with over a year of experience in the hospitality sector. Proven ability to deliver exceptional service in high-volume, fast-paced environments. Skilled in cash handling, point-of-sale (POS) systems, and effective communication. Seeking to leverage my background and passion for customer satisfaction into a role within the retail or bar industry.

Offering friendly and professional demeanor, with willingness to learn and grow in hospitality environment. Brings ability to quickly grasp restaurant operations and deliver high-quality service. Ready to use and develop strong communication and multitasking skills in bartending role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Waitress

Aunt Billy's
12.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Café All-Rounder

King Bean Café
05.2022 - 11.2023
  • Prepared and served a variety of food and beverages, ensuring high quality of goods
  • Organized deliveries, keeping track of stock levels
  • Arranged and restocked pastry and drink displays to maintain high visual display standards and drive sales
  • Operated POS systems, handling cash, card, and EFTPOS transactions with a high degree of accuracy
  • Assisted customers with service inquiries, efficiently processed orders, and effectively resolved complaints to ensure satisfaction and to ensure returning customers
  • Maintained cleanliness and organization of the café, complying with health and safety regulations
  • Key Skills: Outgoing and personable, with a natural ability to serve customers amicably
  • Quickly assesses situations to provide effective solutions and managing customer inquiries to resolve issues promptly
  • Proficient in operating POS systems and EFTPOS machines and cash handling
  • Strong communicator, able to work collaboratively with team members
  • Quick learner, adept at acquiring and applying new skills efficiently
  • Highly organized, capable of multitasking and performing under pressure

Education

High School Diploma -

Tintern Grammar
01.2023

Skills

  • Customer Service
  • Problem Solving
  • POS Systems
  • EFTPOS Machines
  • Cash Handling
  • Communication
  • Team Collaboration
  • Quick Learning
  • Organization
  • Multitasking
  • Working Under Pressure
  • Hospitality service expertise

Certification

  • Responsible service of alcohol Victoria, 02/25
  • Wine knowledge, 02/25
  • Beer knowledge, 02/25
  • Spirits and cocktails, 02/25

Personal Information

Date of Birth: 09/17/06

Hobbies and Interests

Passionate about creating welcoming customer experiences and contributing to team success.

Availability

Flexible hours, including weekends and evenings.

Timeline

Waitress

Aunt Billy's
12.2024 - Current

Café All-Rounder

King Bean Café
05.2022 - 11.2023

High School Diploma -

Tintern Grammar

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Hana Zare Harafteh