Hanah -
Shell Cove,NSW
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Dedicated to helping individuals and families, living with Mental illness and disability get the supports needed to take control of their lives.
Overview
9
9
years of professional experience
Work History
Sole Proprietor
Care Done Differently
12.2023 - Current
- Increased client satisfaction by delivering high-quality services tailored to individual needs.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Streamlined business operations for greater efficiency and cost-effectiveness, resulting in improved profit margins.
- Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.
- Collaborated with other professionals on projects to provide comprehensive solutions for clients.
- Continuously updated knowledge on industry trends and best practices through attending conferences and workshops.
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Managing approximately 20 incoming calls and emails per day from LAC, Plan managers, support coordinators and participants.
Home Caring, Mental Health Support Worker
Home Caring
01.2021 - 12.2023
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
- Provided crisis intervention services as needed, utilizing de-escalation techniques and leveraging available resources for support.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Responded to phone and email inquiries within 1 business days to maintain customer satisfaction and generate positive reviews.
Southern Cross Healthcare, Disability Support Worker for Complex High Physical Needs, Spinal Cord Injury
Southern Cross Healthcare
01.2018 - 12.2023
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Shellharbour Workers Club, Waitress, Bartender, Gaming Assistant
Shellharbour workers club
01.2018 - 12.2020
- Increased production efficiency by streamlining processes and implementing time-saving strategies.
- Reduced workplace accidents with thorough safety training and regular equipment maintenance.
- Improved team morale and productivity through effective communication and active listening skills.
- Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
- Collaborated with cross-functional teams to ensure project success, resulting in improved workflow efficiency.
- Mentored up to 3 new hires, per week providing comprehensive training that resulted in faster skill acquisition and higher job performance.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Outback Steak House Waitress, Bartender, Bar Manger, Restaurant Assistant Manger
Outback steak house
01.2015 - 12.2018
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Supported needs of 25 wait staff who attended to specific needs of countless customers daily.
Education
Certificate IV Mental Health - Mental Health Services
TAFE NSW
Wollongong, NSW04.2024
Skills
- Excellent presentation
- Excellent communication skills
- Excellent computer skills
- Leadership Abilities
- Public Speaking
- Decision Making
- Reliable and honest
- Able to work both independently and as part of a team
- Cost Analysis and Savings
- Business Development
- Time Management
- Conflict Resolution
Work Experience History
- 2015-01-01, 2018-12-31, Outback steak house waitress, bartender, bar manger, restaurant assistant manger
- 2018-01-01, 2020-12-31, Shellharbour workers club, waitress, bartender, gaming assistant
- 2019-01-01, 2021-12-31, Narellan pools, yard hand
- 2018-01-01, present, Southern Cross Healthcare, disability support worker for complex high physical needs, spinal cord injury
- 2021-01-01, present, Home Caring, mental health support worker
- 2022-01-01, present, Scovier care, Mental health Support worker
Qualifications And Training
- Unrestricted drivers license
- Working with children check valid until 02/17/2026
- Standard mental health first aid valid until 03/24/2025
- HLTAID009 Provide cardiopulmonary resuscitation
- HTAID010 Provide basic emergency life support
- HTAID011 Provide First Aid
- Predict, Assess & Respond To Aggressive/challenging behavior
- Triple Vaccination Covid 19
- Comprehensive insured vehicle
- Currently studying certificate IV in Mental Health near completion.
Work Availability
5pm-6am, 3pm onwards, full availability, 6pm-6am, all day and night
References
- Linda Jamieson, Supervisor Shellharbour Club, 0490676394
- Ashleigh burgess, Personal, 0431561723
- Ashleigh Burgess, Manager Home Caring, 0431561723
Timeline
Sole Proprietor
Care Done Differently
12.2023 - Current
Home Caring, Mental Health Support Worker
Home Caring
01.2021 - 12.2023
Southern Cross Healthcare, Disability Support Worker for Complex High Physical Needs, Spinal Cord Injury
Southern Cross Healthcare
01.2018 - 12.2023
Shellharbour Workers Club, Waitress, Bartender, Gaming Assistant
Shellharbour workers club
01.2018 - 12.2020
Outback Steak House Waitress, Bartender, Bar Manger, Restaurant Assistant Manger
Outback steak house
01.2015 - 12.2018
Certificate IV Mental Health - Mental Health Services
TAFE NSW
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