Hanan Abou Hussein
Dandenong,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
14
14
years of professional experience
Work History
General Manager
Amir's Lebanese Bakery
03.2021 - 11.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Lead Barista
Amir's Lebanese Bakery
03.2021 - 11.2023
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Barista
Baladi Supermarket
01.2010 - 09.2014
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Kitchen Manager
San Marino
01.2011 - 12.2013
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Education
Training Course - Barista & Coffee Training
Chisholm Institute
Dandenong, VIC11.2023
High School Diploma -
Lebanese University
Lebanon 12.1998
High School Completion - Satisfactory Completion of Year 12
Kfarselwan High School
Lebanon12.1996
Skills
- Vendor Sourcing
- Coffee Expertise
- Program Administration
- Advertising and Marketing
- Supply Chain Management
- Espresso Machine Operation
- Ordering Procedures
- Cash Handling
- Menu Memorization
- Food Running
- Health Codes Compliance
- Employee Performance Management
Languages
English
Full Professional
Arabic
Native or Bilingual
French
Limited Working
Timeline
General Manager
Amir's Lebanese Bakery
03.2021 - 11.2023
Lead Barista
Amir's Lebanese Bakery
03.2021 - 11.2023
Kitchen Manager
San Marino
01.2011 - 12.2013
Barista
Baladi Supermarket
01.2010 - 09.2014
Training Course - Barista & Coffee Training
Chisholm Institute
High School Diploma -
Lebanese University
High School Completion - Satisfactory Completion of Year 12
Kfarselwan High School
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