Hanan Abou Hussein
Dandenong,VIC
Summary
Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pathology Collector
Monash Pathology
Dandenong, Victoria
05.2024 - 05.2024
- Performed venipunctures, skin punctures and capillary collections for laboratory testing.
- Collected specimens from patients in a professional manner according to established protocols.
- Maintained accurate records of patient information and specimen collection details.
- Labeled all specimens with patient's name, date of birth, date and time of collection and other relevant data as required.
General Manager
Amir's Lebanese Bakery
Hampton Park
03.2021 - 11.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Lead Barista
Amir's Lebanese Bakery
Hampton Park
03.2021 - 11.2023
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Barista
Baladi Supermarket
Dandenong North
01.2010 - 09.2014
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Kitchen Manager
San Marino
Rowville
01.2011 - 12.2013
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Education
Diploma - Pathology Collector
All Health Training
Narre Warren, VIC06-2024
Diploma - Pathology - Drug & Alcohol Testing
All Health Training
Narre Warren, VIC04-2024
Certificate - First Aid & CPR
All Health Training
Narre Warren, VIC03-2024
Training Course - Barista & Coffee Training
Chisholm Institute
Dandenong, VIC11.2023
Bachelors - Architecture
Kernayel University
Lebanon12-1999
High School Diploma -
Lebanese University
Lebanon 12.1998
High School Completion - Satisfactory Completion of Year 12
Kfarselwan High School
Lebanon12.1996
Skills
- Blood collection
- Specimen handling
- Centrifuge Operation
- Biohazard Disposal
- Hazardous Material Handling
- Coffee Expertise
- Program Administration
- Supply Chain Management
- Espresso Machine Operation
- Ordering Procedures
- Cash Handling
- Food Running
- Health Codes Compliance
Certification
- Pathology Collector
- First Aid & CPR Certificate
- Drug & Alcohol Testing
- Emergency Codes Certification
Languages
English
Full Professional
Arabic
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Pathology Collector
Monash Pathology
05.2024 - 05.2024
General Manager
Amir's Lebanese Bakery
03.2021 - 11.2023
Lead Barista
Amir's Lebanese Bakery
03.2021 - 11.2023
Kitchen Manager
San Marino
01.2011 - 12.2013
Barista
Baladi Supermarket
01.2010 - 09.2014
Diploma - Pathology Collector
All Health Training
Diploma - Pathology - Drug & Alcohol Testing
All Health Training
Certificate - First Aid & CPR
All Health Training
Training Course - Barista & Coffee Training
Chisholm Institute
Bachelors - Architecture
Kernayel University
High School Diploma -
Lebanese University
High School Completion - Satisfactory Completion of Year 12
Kfarselwan High School
- Pathology Collector
- First Aid & CPR Certificate
- Drug & Alcohol Testing
- Emergency Codes Certification
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