Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager
Hanan Saad

Hanan Saad

Support worker
Arncliffe,NSW

Summary

Dedicated and compassionate community services worker with strong experience supporting clients facing complex needs. Skilled in advocacy,service navigation, referrals, and maintaining accurate documentation. I bring strong transferable skills in client engagement, problem-solving, and linking clients with resources . Motivated to step into a case management role and support clients to achieve safe and stable living.Brings positive attitude and commitment to continuous learning and growth.

Overview

2
2
years of professional experience

Work History

Support Worker

Advance Diversity Services
09.2023 - Current

.Delivered personalized assistance during daily routines, fostering client comfort and strengthening trust to promote independence and ensure client's safety within a supportive environment.

• Assisted clients with navigating social services applications, accelerating access to essential benefits and improving their overall stability and support network.

• Monitored client health and behavior to promptly identify and report

changes, maintaining compliance with care plans and protocols.

• Maintained accurate documentation of client progress and incidents,ensuring data integrity and regulatory adherence to support continuity of care and ensure timely communication among multidisciplinary team members.

• Delivered tailored advocacy support during client interactions,strengthening individual empowerment and improving access to critical

community resources.


• Responded promptly to client inquiries and concerns, ensuring clear understanding and timely resolution to enhance overall client trust and satisfaction.

Education

Diploma - Commnity Service

AUSTRALIAN SKILLS ACADEMY
8 2024

Certificate IV - Community Service

St.george Tafe
12 2023

Bachelor of Arts - English Language And Literature

Bachelor of Arts in English Literature
6 2016

Skills

    • Client advocacy
    • Assessment skills
    • Family engagement
    • Case file documentation
    • Problem-solving
    • Multitasking
    • Crisis management
    • Referral coordination
    • Administrative management
    • Trauma informed care framework
    • Active listening
    • Excellent oral and written communication
    • Community outreach

Languages

Arabic
Native or Bilingual
English
Full Professional

Timeline

Support Worker

Advance Diversity Services
09.2023 - Current

Diploma - Commnity Service

AUSTRALIAN SKILLS ACADEMY

Certificate IV - Community Service

St.george Tafe

Bachelor of Arts - English Language And Literature

Bachelor of Arts in English Literature
Hanan SaadSupport worker