Hanan Said
Flemington,Australia
Summary
Dynamic professional with a acceptable track record in customer service and team collaboration, honed across roles at hospitality and retail industry. Excelled in relationship building and conflict resolution, significantly enhancing customer satisfaction. Skilled in telephone etiquette and maintaining high standards of cleanliness and organization. Demonstrates adaptability and a positive attitude and adaptation in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Volunteer
Vinnies
Ascot Vale
02.2024 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Stocked merchandise on shelves and displays.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Maintained store cleanliness and organization.
- Operated cash register to process customer purchases.
- Processed returns, exchanges, and gift cards according to company policy.
- Provided excellent customer service by responding to all customer inquiries promptly.
- Organized promotional displays to maximize sales opportunities.
- Adhered to security policies for handling money transactions.
- Handled customer complaints in a timely manner.
- Helped customers by answering questions and locating merchandise.
- Created price tags and merchandise signs for new items.
Sales Assistant
Garden Gate
Brunswick
11.2023 - 03.2024
- Greeted customers and provided assistance whenever they requested.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Maintained cleanliness of the sales floor area at all times.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
Education
Certificate - Health Service Assistant
Victoria University
Melbourne, VIC08-2025
Biology, Psychology, English, Math, Textiles
Bayside P-12 College and Mount Alexander College
Flemington10.2023
Skills
- Telephone Etiquette
- Answering Phones
- Teamwork and Collaboration
- Relationship Building
- Organized and Efficient
- Team Collaboration
- Attention to Detail
- Adaptability and Dependability
- Positive Attitude
- Conflict Resolution
References
- Salma, 0459936128, Employment Consultant, APM Employment
- Irene Volling, 0418304204, Manager, Vinnies
Languages
English
Professional
Somali
Full Professional
Timeline
Volunteer
Vinnies
02.2024 - Current
Sales Assistant
Garden Gate
11.2023 - 03.2024
Certificate - Health Service Assistant
Victoria University
Biology, Psychology, English, Math, Textiles
Bayside P-12 College and Mount Alexander College
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