Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hanchen Zhuang

Baulkham Hills,New South Wales

Summary

Dynamic manager with proven expertise in team collaboration, effective communication, and customer service. Known for analyzing feedback data to develop actionable service improvements and ensuring budget adherence. And also Computer software and networking knowledge.

Overview

1
1
year of professional experience

Work History

Manager

dominos
11.2022 - 01.2024
  • Delegated work to staff, setting priorities and goals.
  • Monitored staff performance and addressed issues.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Established processes to ensure efficient workflow throughout the organization.
  • Managed inventory levels to optimize stock availability and minimize waste.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Education

Diploma - Hospitality Management

Global Institute
Sydney, NSW
01-2024

Diploma - Commercial Cookery

Global Institute
Sydney, NSW
08-2023

Diploma - Computer Information Systems

Latrobe
Sydney, NSW
06-2020

Skills

  • Networking strategies
  • Data analysis
  • Application support
  • Software updating
  • Network security
  • IT documentation
  • Operating system management
  • IT asset management
  • Data recovery
  • Debugging
  • Software deployment management
  • Technical support
  • Customer service
  • Budget management
  • Team collaboration
  • Effective communication
  • Strategic planning

Accomplishments

Scholarship nominated by La Trobe University

Timeline

Manager

dominos
11.2022 - 01.2024

Diploma - Hospitality Management

Global Institute

Diploma - Commercial Cookery

Global Institute

Diploma - Computer Information Systems

Latrobe
Hanchen Zhuang