Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Haneen Assaad

Liverpool,Australia

Summary

Dedicated and detail-oriented administrative professional with extensive experience in managing office operations and providing exceptional support to executives and teams. Proven ability to streamline processes, enhance productivity, and maintain organised workflows in fast-paced environments. Skilled in handling correspondence, scheduling, and data management. Excellent communication and interpersonal skills, fostering collaborative relationships across departments. Committed to delivering high-quality service and contributing to organisational success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Receptionist

forHealth
08.2024 - Current
  • Arranged hospital admissions for patients as needed.
  • Managed front office customer service, appointment management, billing, and administration tasks.
  • Handled incoming calls, patient inquiries, and directed calls to appropriate staff.
  • Processed payments and verified insurance using Tyro system.
  • Delivered high-quality front desk service including appointment bookings, billing, and administrative support in a fast-paced medical environment.
  • Scheduled diagnostic procedures (e.g., pathology, imaging) in accordance with physician directives, ensuring patient compliance and care timelines.
  • Responded to high volumes of phone inquiries, triaging calls effectively and directing to relevant clinical or administrative staff.
  • Processed payments, issued Medicare claims, and verified private insurance details using Tyro systems.
  • Utilized Prac soft and MD Clinical Director to manage patient data, clinical charts, and billing functions with accuracy and confidentiality.

Employment Consultant

Global Skills
03.2024 - 08.2024
  • Conducted employment assessments aligning client goals with job market needs.
  • Managed ex-offender caseloads, compliance tracking and employment outcomes.
  • Provided post-placement and emergency housing support.
  • Delivered job readiness workshops and analyzed labor market trends.
  • Conducted comprehensive client assessments, aligning individual goals with labor market opportunities to maximized employment outcomes.

Employment Consultant

APM EMPLOYMENT
08.2023 - 02.2024
  • Assessed client skills, offered career guidance, and conducted training.
  • Matched clients with suitable job opportunities and provided support post-placement.
  • Delivered tailored job plans, training referrals, and one-on-one coaching to improve employability.
  • Built strong employer relationships to secure suitable placements, providing ongoing in-work support to ensure retention.
  • Maintained detailed records in compliance with program guidelines, contributing to high service quality and audit readiness.

Employment Consultant

AimBig DES Employment
07.2021 - 05.2023
  • Booked Scheduled and coordinated ESAT assessments with Centrelink to assist clients with complex health and employment needs.
  • Designed and delivered customised job search strategies and vocational pathways, significantly improving client placement rates.
  • Collaborated with local employers to create sustainable job opportunities, focusing on inclusive hiring practices.
  • Delivered post-placement support services including mentoring and workplace mediation, contributing to high job retention outcomes.

Pathology Collector

4CYTE Pathology
10.2021 - 12.2021
  • Collected blood samples and adhered to asepsis principles.
  • Performed CBCs and maintained HIPAA compliance.
  • Collected a wide range of blood specimens (venipuncture and capillary) with strict adherence to aseptic techniques, ensuring patient safety and sample integrity.
  • Ensured compliance with HIPAA regulations by maintaining the confidentiality and security of patient information at all stages of collection and handling.
  • Accurately labeled, processed, and documented specimens, supporting smooth laboratory workflow and preventing errors.
  • Calibrated and maintained pathology equipment, following infection control protocols to uphold clinical safety standards.

Medical Receptionist

Belmore Medical Center
12.2020 - 03.2021
  • Front office customer service, document transmission, billing and Covid-19 testing duties.
  • Coordinated patient bookings, managed billing, and processed Medicare claims with a high degree of accuracy.
  • Facilitated the secure transmission of medical documents via mail, email, and fax, ensuring prompt and confidential information exchange.
  • Conducted Covid-19 testing procedures as a frontline worker, adhering to infection control and public health protocols.
  • Demonstrated teamwork and flexibility while working across reception, clinical support, and patient engagement roles.

Education

Certificate 3 Pathology Collection

ADEPT TRAINING
Harris Park , NSW 2150

Nursing -

University of Wollongong (UOW)
Liverpool, NSW
06.2025

Year 10 -

James busby highschool
Liverpool, NSW
01.2016

Skills

  • Documentation and recordkeeping
  • Excel management
  • Electronic record management
  • Mail management
  • Medical office administration
  • Empathetic
  • Customer service skills
  • Relationship building
  • Telephone etiquette
  • Patient scheduling
  • Clinical support
  • Health information management
  • HIPAA guidelines
  • Medical terminology
  • Medical billing
  • Insurance verification
  • Co-payment collections
  • Team collaboration
  • Time management
  • Creativity

Certification

  • Certificate III in Pathology Collection, Adept Training, 01/01/22
  • Certificate III in Health Administration, 01/01/19
  • Certificate in First Aid, 01/01/22
  • Certificate III in Business Administration, 07/01/18

Accomplishments

  • Customer Service Engagement and KPI Management, Scored 4.0 & Above with Customer Service Engagement and KPI Management
  • Front-liner featured on ABC News, 06/01/19, Featured during Covid-19 Omicron outbreak
  • 2nd place in Year 10 Yearly Examination, 08/01/16, Achieved 2nd place in Year 10 Yearly Examination
  • Part of Positive Behavior Support program, 08/01/16, Participated in Positive Behavior Support program

Languages

Arabic
English

Timeline

Medical Receptionist

forHealth
08.2024 - Current

Employment Consultant

Global Skills
03.2024 - 08.2024

Employment Consultant

APM EMPLOYMENT
08.2023 - 02.2024

Pathology Collector

4CYTE Pathology
10.2021 - 12.2021

Employment Consultant

AimBig DES Employment
07.2021 - 05.2023

Medical Receptionist

Belmore Medical Center
12.2020 - 03.2021

Year 10 -

James busby highschool

Certificate 3 Pathology Collection

ADEPT TRAINING

Nursing -

University of Wollongong (UOW)

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Haneen Assaad