HANEEN PULIKKAL
Camberwell,VIC
Summary
physically and mentally adapt to act according to situation and utilise the available resources efficiently and effectively, as stated by the country's prospective
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Metro Trains Melbourne
07.2023 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Housekeeping Room Attendant
BASScare Residential Aged Care
01.2023 - Current
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Wait Staff Member
BASScare Residential Aged Care
01.2023 - Current
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Cultivated warm relationships with regular customers.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Food Service Assistant
BARTON CARE
10.2022 - Current
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
DIPLOMA OF BUSINESS AND LAW - Business Management
Swinburne University of Technology
Melbourne, VIC10.2023
Skills
- Customer Service
- Understanding Customer Needs
- Guest Service and Support
- Cleaning and Sanitation
- Kitchen Staff Support
Additional Information
references
SHEJO (BARTON CARE) - +61 422726595
ROY (BASSCARE) - +61 458865959
ALVIN GEORGE (DNA RECRUITMENT) - +61 449903922
Timeline
Customer Service Representative
Metro Trains Melbourne
07.2023 - Current
Housekeeping Room Attendant
BASScare Residential Aged Care
01.2023 - Current
Wait Staff Member
BASScare Residential Aged Care
01.2023 - Current
Food Service Assistant
BARTON CARE
10.2022 - Current
DIPLOMA OF BUSINESS AND LAW - Business Management
Swinburne University of Technology
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