THI NGUYET HANG NGUYEN (Hang)
Beverly Hills,NSW
Summary
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Overview
5
5
years of professional experience
Work History
Team member
Woolworths Group
02.2023 - 01.2024
- Guaranteed professional and responsive service to online shoppers
- Monitored online retail invoices and tracked orders to ensure completeness
- Collaborated with the team to streamline order picking processes for timely deliveries
- Verified and replenished missing items in orders before the arrival of delivery trucks
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Cafe All Rounder
THE SHORTLIST COFFEE
04.2022 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
Manager Assistant
Manulife Vietnam
04.2021 - 10.2021
- Collaborated with management team to establish clear and attainable goals, resulting in a 15% increase in team productivity and efficiency in May and above 5% in other months
- Cultivated positive relationships with colleagues, leading to a 20% decrease in turnover rates and improved corporate morale
- Efficiently managed daily operations, surpassing performance and quality targets, leading to seamless process execution and enhanced customer satisfaction
- Demonstrated effective budget control and resource allocation, resulting in a significant increase in productivity and profitability, while staying within 10% of allocated financial constraints
Credit Analyst Intern
BIDV Bank
05.2020 - 10.2020
- Acquired skills in analyzing financial statements to accurately assess clients' creditworthiness, focusing on key financial ratios and indicators
- Performed meticulous data entry in BIDV for manager, preparing accurate financial statements spanning 10 years, resulting in streamlined audits and a reduction in audit time
- Researched industry trends to evaluate market risks and opportunities, resulting in helping credit staff inform decision-making and reduce 5% risk
- Acquired proficiency in financial modeling and risk assessment tools
- Participated in team meetings, contributing to the development of credit risk mitigation strategies
Store Assistant
KAI Decor
04.2019 - 12.2019
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
Education
Master of Information Technology - Data Analytics
University of Technology Sydney
Sydney, NSW12-2023
Bachelor of Finance - Banking And Finance
National Economics University
Hanoi, Vietnam08-2020
Skills
- Training and mentoring
- Excellent customer service
- Order taking accuracy
- Cash handling expertise
- Complaint resolution
- Sales expertise
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Team member
Woolworths Group
02.2023 - 01.2024
Cafe All Rounder
THE SHORTLIST COFFEE
04.2022 - 10.2022
Manager Assistant
Manulife Vietnam
04.2021 - 10.2021
Credit Analyst Intern
BIDV Bank
05.2020 - 10.2020
Store Assistant
KAI Decor
04.2019 - 12.2019
Master of Information Technology - Data Analytics
University of Technology Sydney
Bachelor of Finance - Banking And Finance
National Economics University
Similar Profiles
David HeanesDavid Heanes
Store Manager at Woolworths GroupStore Manager at Woolworths Group
Quang Huy TranQuang Huy Tran
Team Member at Woolworths GroupTeam Member at Woolworths Group
Sourav SudheerSourav Sudheer
Team Member at Woolworths GroupTeam Member at Woolworths Group