Summary
Overview
Work History
Education
Skills
Cover letter
Certification
Tooling
Languages
Reference
Timeline
Generic
Hang Song

Hang Song

Magill,SA

Summary

Skilled Pharmacy Assistant brings me professional customer service skills to work in fast-paced working environments. Dedicated to maintaining smooth operations and helping customers with individual medication needs. Highly responsible in dealing with controlled substances and kind with customers of backgrounds.


As a Store Manager, not only do I specialize in store management and coordinating different departments, I also place the most care toward the customer in listening to their needs and catering my services to provide a tailored, unique experience. Combined with strong communication, time management and decision making skills, the business has been steadily growing.


With three years prior experience of working as office assistant, I have been able to develop my ability to have a strong, consistent work ethic, while also being able to ensure I am approachable, both with customers as well as with co-workers, to ensure the workplace environment remains positive and upliftings.


Currently, as I apply for this position, I am eager to hone my ability to work under high-stress situations and consequently, help improve my leadership qualities within the team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

Chemist Warehouse
03.2024 - Current
  • Increased customer satisfaction by providing timely and accurate medication information to customers
  • Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control
  • Contributed to an increase in repeat customers through exceptional customer service and product knowledge
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.

Store Manager

Kintaro Sushi
01.2023 - 02.2024
  • Train new and current employees on proper customer service practices
  • Create detailed reports on weekly, monthly revenues
  • Control operational costs and reduce wastes
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts.

Officer Assistant

HST Australia Pty Ltd
10.2019 - 12.2022
  • Working as the connection between tenants, agents, and tradespeople
  • Prepare tenants' invoices and collect rents
  • Contact agents and arrange inspections for both agents and tenants
  • Liaison with various trades to organize quotes per repair request
  • Manage the operations of all office equipment and machines.

Bookkeeper

HST Australia Pty Ltd
04.2018 - 09.2019
  • Reconciliation in XERO and MYOB
  • Processing of tenants' invoices and accounts receivable
  • Processing of agents, builders, and suppliers' invoices and accounts payable
  • Daily bank reconciliation
  • Experience in the use, administration or support of Electronic Document Management Systems or Records Management systems
  • Reviewed time sheets, and salary computation, enter data and reconcile payroll discrepancies.

Education

Certificate IV - Web Development

TAFE SA - Adelaide College of The Arts
Adelaide, SA
11.2024

Master of Accounting - Accounting

University of Adelaide
Adelaide, SA
04.2017

Bachelor of Science - Animal Science And Technology

The Northeast Agriculture University
China
06.2015

Skills

  • A solid fundamental knowledge of accounting from 2 years of practical post-graduate study
  • Excellent customer service
  • Excellent People skills, effective and efficient communication with both internal and external clients
  • Excellent teamwork skills demonstrated through teamwork from HST Australia Pty Ltd and Chemist Warehouse
  • Ability to work with people from a diverse range of backgrounds achieved
  • Excellent time management skill
  • Effective and efficient finishing the given tasks in a competitive and challenging environment
  • A reliable ability to conduct multiple tasks on busy days

Cover letter

Dear Hiring Manager,


I am writing to express my strong interest in the opportunity the Apple Rundle Place team have and contribute to the exceptional customer service that this company is renowned for. I have 6 years of professional experience, with my roles being Pharmacy Assistant, Store Manager and Office Assistant. I honestly believe Apple Rundle Place team is the perfect match for my skills, experience and interests and I am eager to join the team and enhance my customer experience.


My experience as a Pharmacy Assistant, Store Manager and Office Assistant has prepared me for this opportunity in three ways. Firstly, I have an in-depth understanding of customer service techniques, which I have effectively implemented in my role to ensure customer need are met in a friendly and appropriate manner. Secondly, I have demonstrated my problem-solving skills on numerous occasions while managing the store and office. I have also been able to think critically and quickly to address any prospective issues that may arise. Last but not least, I have excellent management skills, which I have put to use while delegating tasks, managing inventory, and ensuring all customer requirements are met in a timely manner.


Joining to Apple holds a special significance for me as I genuinely believe in the company's mission to enrich people's lives through everyone's services in the store. Enclosed is my resume for your review. I am confident that my commitment to excellence and outstanding customer service, along with my problem-solving and management skills, would be an asset to the Apple Rundle Place team. Thank you for your time and consideration. I am eager to discuss how my skills and experiences align with the needs of Apple Rundle Place. I look forward to the opportunity to speak with you and discuss how I can contribute to the continued success of Apple's customer-focused approach.


Sincerely,
Hang Song

Certification

Certificated Paraprofessional Interpreter

Tooling

  • Xero
  • Myob
  • Microsoft Office
  • Outlook
  • Word
  • Excel
  • Python
  • C language

Languages

English
Native or Bilingual
Mandarin
Native or Bilingual

Reference

HST Australia Pty Ltd


Kintaro Sushi


Chemist Warehouse


Reference available upon request

Timeline

Pharmacy Assistant

Chemist Warehouse
03.2024 - Current

Store Manager

Kintaro Sushi
01.2023 - 02.2024

Officer Assistant

HST Australia Pty Ltd
10.2019 - 12.2022

Bookkeeper

HST Australia Pty Ltd
04.2018 - 09.2019

Certificate IV - Web Development

TAFE SA - Adelaide College of The Arts

Master of Accounting - Accounting

University of Adelaide

Bachelor of Science - Animal Science And Technology

The Northeast Agriculture University
Hang Song