Hang Vu
Adelaide,Australia
Summary
Experienced Administration Support professional with a bachelor’s degree in business, specialising in Information Strategy and Management. Skilled in providing comprehensive support to students and clients, adept at processing applications and maintaining meticulous records. Proficient in database management systems, ensuring data accuracy and integrity. Transitioning to the healthcare field with a commitment to delivering compassionate nursing care and making a meaningful impact on patient outcomes. Possesses a strong work ethic, attention to detail, and a passion for excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ADMINISTRATION SUPPORT OFFICER
Adelaide Education Group
10.2019 - Current
- Answering phone calls and responding to inquiries at the reception desk.
- Conducting orientation sessions for new students to familiarise them with the program and the campus
- Preparing and issuing offer packs, which included training plans, letters of offer, acceptance forms, and follow-up communication with applicants
- Issuing Confirmation of Enrolment (CoE) documents for international students
- Conducting internal English entry tests for international students and Upfront Assessment of Needs tests for domestic students enrolling in government-funded courses
- Creating and maintaining up-to-date student files and ensuring that all documentation is accurate and complete
- Issuing academic documents such as parchments, statements of attainment, and academic transcripts
- Managing version control for organisational documents to ensure accuracy and consistency including formatting initial documents to comply with AEG guidelines
- Providing event support as needed
- Results follow up with trainers
- Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from clients or vendors.
- Increased customer satisfaction through timely responses to inquiries and effective communication with clients.
- Maintained a professional office atmosphere by overseeing inventory, supplies, equipment maintenance, and cleanliness standards.
Oversea Student Assistant
Student Lifecare
08.2016 - 01.2024
- Picking up new overseas students at the airport and ensuring their safe and efficient transfer to their accommodation
- Planning and leading guided tours to introduce new students to the city of Adelaide and the school campus
- Communicating regularly with students to provide academic and personal support, answering queries and addressing any concerns they may have.
Waitress
Vegetarian Delight
09.2017 - 06.2019
- Served food to customers, providing exceptional customer service and catering to their needs
- Took customer orders in a timely and efficient manner, ensuring accuracy and attention to detail
- Helped prepare ingredients for cooking, ensuring that all food is prepared to a high standard and in compliance with all relevant health and safety regulations
- Carried out cleaning and dishwashing duties, maintaining a clean and safe environment for customers and staff.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Bachelor of Nursing -
University of South Australia (UniSA)
12.2026
Bachelor of Podiatry -
University of South Australia (UniSA)
12.2023
Bachelor of Business (Information Strategy & Management) -
University of South Australia (UniSA)
12.2019
Diploma of Business -
South Australia Institution of Business & Technology (SAIBT)
12.2017
Skills
- Data entry proficiency
- Document Management
- Customer Service
- Attention to Detail
- Team Collaboration
- Decision-Making
- Office Administration
- Office Management
- MS Office
- Administrative Support
- Technical Support
- Time Management
- Problem-solving abilities
References
- Maryseth Olabre - HR Manager, AEG
0468 612 547 OR maryseth.olabre@aeg.edu.au
- Katlyne Bundal - Operational Manager, AEG
0416 552 550 OR katlyne.bundal@aeg.edu.au
- Benjamin Wong - Manager, Vegetarian Delight
0433 331 379
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Certification
Australian Citizenship Certificate
First Aid Certificate
National Police Check
Working With Children Check and NDIS
Timeline
ADMINISTRATION SUPPORT OFFICER
Adelaide Education Group
10.2019 - Current
Waitress
Vegetarian Delight
09.2017 - 06.2019
Oversea Student Assistant
Student Lifecare
08.2016 - 01.2024
Bachelor of Nursing -
University of South Australia (UniSA)
Bachelor of Podiatry -
University of South Australia (UniSA)
Bachelor of Business (Information Strategy & Management) -
University of South Australia (UniSA)
Diploma of Business -
South Australia Institution of Business & Technology (SAIBT)
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