Summary
Overview
Work History
Education
Skills
Websites
References
Languages
Certification
Timeline
Generic

Hang Vu

Adelaide,Australia

Summary

Experienced Administration Support professional with a bachelor’s degree in business, specialising in Information Strategy and Management. Skilled in providing comprehensive support to students and clients, adept at processing applications and maintaining meticulous records. Proficient in database management systems, ensuring data accuracy and integrity. Transitioning to the healthcare field with a commitment to delivering compassionate nursing care and making a meaningful impact on patient outcomes. Possesses a strong work ethic, attention to detail, and a passion for excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

ADMINISTRATION SUPPORT OFFICER

Adelaide Education Group
10.2019 - Current
  • Answering phone calls and responding to inquiries at the reception desk.
  • Conducting orientation sessions for new students to familiarise them with the program and the campus
  • Preparing and issuing offer packs, which included training plans, letters of offer, acceptance forms, and follow-up communication with applicants
  • Issuing Confirmation of Enrolment (CoE) documents for international students
  • Conducting internal English entry tests for international students and Upfront Assessment of Needs tests for domestic students enrolling in government-funded courses
  • Creating and maintaining up-to-date student files and ensuring that all documentation is accurate and complete
  • Issuing academic documents such as parchments, statements of attainment, and academic transcripts
  • Managing version control for organisational documents to ensure accuracy and consistency including formatting initial documents to comply with AEG guidelines
  • Providing event support as needed
  • Results follow up with trainers
  • Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from clients or vendors.
  • Increased customer satisfaction through timely responses to inquiries and effective communication with clients.
  • Maintained a professional office atmosphere by overseeing inventory, supplies, equipment maintenance, and cleanliness standards.

Oversea Student Assistant

Student Lifecare
08.2016 - 01.2024
  • Picking up new overseas students at the airport and ensuring their safe and efficient transfer to their accommodation
  • Planning and leading guided tours to introduce new students to the city of Adelaide and the school campus
  • Communicating regularly with students to provide academic and personal support, answering queries and addressing any concerns they may have.

Waitress

Vegetarian Delight
09.2017 - 06.2019
  • Served food to customers, providing exceptional customer service and catering to their needs
  • Took customer orders in a timely and efficient manner, ensuring accuracy and attention to detail
  • Helped prepare ingredients for cooking, ensuring that all food is prepared to a high standard and in compliance with all relevant health and safety regulations
  • Carried out cleaning and dishwashing duties, maintaining a clean and safe environment for customers and staff.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Education

Bachelor of Nursing -

University of South Australia (UniSA)
12.2026

Bachelor of Podiatry -

University of South Australia (UniSA)
12.2023

Bachelor of Business (Information Strategy & Management) -

University of South Australia (UniSA)
12.2019

Diploma of Business -

South Australia Institution of Business & Technology (SAIBT)
12.2017

Skills

  • Data entry proficiency
  • Document Management
  • Customer Service
  • Attention to Detail
  • Team Collaboration
  • Decision-Making
  • Office Administration
  • Office Management
  • MS Office
  • Administrative Support
  • Technical Support
  • Time Management
  • Problem-solving abilities

References

  • Maryseth Olabre - HR Manager, AEG

     0468 612 547 OR maryseth.olabre@aeg.edu.au

  • Katlyne Bundal - Operational Manager, AEG

     0416 552 550 OR katlyne.bundal@aeg.edu.au

  • Benjamin Wong - Manager, Vegetarian Delight

     0433 331 379

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Certification

Australian Citizenship Certificate

First Aid Certificate

National Police Check

Working With Children Check and NDIS

Timeline

ADMINISTRATION SUPPORT OFFICER

Adelaide Education Group
10.2019 - Current

Waitress

Vegetarian Delight
09.2017 - 06.2019

Oversea Student Assistant

Student Lifecare
08.2016 - 01.2024

Bachelor of Nursing -

University of South Australia (UniSA)

Bachelor of Podiatry -

University of South Australia (UniSA)

Bachelor of Business (Information Strategy & Management) -

University of South Australia (UniSA)

Diploma of Business -

South Australia Institution of Business & Technology (SAIBT)
Hang Vu