Hang Zhang
Kew
Summary
Qualified and Detail-oriented Security Officer bringing 15 years of experience in security landscape, Equipped with excellent communication skills, memory and awareness of people, events and facilities. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers. Successfully remains calm in high-pressure situations and exercises sound judgment during crisis and emergency situations. Acts as first responder to all accidents and injuries on property and administers first aid and basic life support.
Overview
16
16
years of professional experience
Work History
Swinburne University Campus Support Officer
Securecorp
03.2024 - 08.2024
- Created, prepared, and delivered reports to various departments.
- Created, Monitored and controlled Egress access to secure areas of the University
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
- Enhanced team productivity, providing guidance and assistance to junior Support Officers when needed.
- Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
- Managed high call volumes while maintaining exceptional quality of service and professionalism at all times.
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
- Maintained detailed records of customer interactions, ensuring accurate information is available for future reference.
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
Security Control Room Operator
SECURECORP - Melbourne Emporium
12.2022 - 03.2024
- Trained new personnel in security procedures or security equipment.
- Monitored work of contractors in construction or startup phases of security systems.
- Monitored fire, intruder detection, or other security systems.
- Recommended improvements in security systems and procedures.
- Directed emergency response and crisis interventions.
- Responded to emergency situations on on-call basis.
- Conducted physical examinations of property for security and safety.
- Responded to medical emergencies, fire alarms or intrusion alarms, following emergency response procedures.
- Prepared documentation for reports or court proceedings.
- Investigated and resolved security breaches or safety incidents.
- Reviewed tapes and digital recordings to identify source of losses.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at Emporium facilities.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Security Control Room
SECURECORP - IKEA
11.2022 - 12.2022
- Recommended improvements in security systems and procedures.
- Monitored fire, intruder detection, or other security systems.
- Monitored work of contractors in construction or startup phases of security systems.
- Trained new personnel in security procedures or security equipment.
- Investigated and resolved security breaches or safety incidents.
- Reviewed tapes and digital recordings to identify source of losses.
- Prepared documentation for reports or court proceedings.
Security Control Room Operator
SECURECORP - Melbourne Showgrounds
03.2021 - 11.2022
- Recommended improvements in security systems and procedures.
- Monitored fire, intruder detection, or other security systems.
- Responded to emergency situations on on-call basis.
- Conducted physical examinations of property for security and safety.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Maintained high levels of alertness throughout shifts.
- Prepared, maintained, or updated security procedures or related documentation.
Control/Dispatch Operator
SECURECORP - City of Melbourne
08.2017 - 03.2021
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Kept detailed and updated records of calls in physical and electronic databases.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Identified locations and needs of callers to accurately send assistance.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Tracked changes in computer system to keep records current and accurate.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Maintained high levels of alertness throughout shifts.
- Directed emergency response and crisis interventions.
- Recommended improvements in security systems and procedures.
- Monitored security cameras to identify and respond to suspicious activity.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Designed and Implemented new Procedures which reduced time to complete tasks by up to 30% without reducing quality.
- Managing and ordination up to 80 people at busy times
- Training and providing Team Leadership to both new and current co-workers
Security Officer
SECURECORP - Chadstone Shopping Centre
02.2017 - 08.2017
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
Human Resources Assistant
SECURECORP - Head Office
10.2016 - 02.2017
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Assisted candidates with application processes by performing background checks
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
- Conducted employment verification and background investigation to facilitate hiring process.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Prescreened Resumes of applicants,
Assistant Procurement Officer
SECURECORP - Head Office
10.2016 - 02.2017
- Utilized computer systems to research possible future clients.
Security Officer
SECURECORP - Chadstone Shopping Centre
04.2012 - 10.2016
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Observed patrons and customers to quickly address security situations.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Provided training to colleagues on how to write incident and CMO reports
- Provided Team leadership in a Medium sized Security Team if necessary (Patrol 5)
Car Parking Night Supervisor
Secure Parking - Brisbane Airport
03.2012 - 04.2012
- Delegated work to staff, setting priorities and goals.
- Trained workers in company procedures or policies.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Supervising a team of 8 officers across 4 control rooms
- Managing over 12,000 parking spaces across Brisbane Airport
- Operated and explained proper use of mechanical equipment to employees.
- Cleaned provided general maintenance to operational equipment including Boom gates, Automatic Payment Machines and Radios
Carparking Attendant
Westfield - Chermside
11.2011 - 03.2012
- Maintained cleanliness, neatness and organization of customer areas.
- Handled various cleaning duties to keep common areas neat and organized.
- Assisted in the setup and writing of new procedures for Westfield Chermside's new Paid Parking Facility
- Provided traffic management and directions during periods of high traffic demand
- Resolved customer issues to maintain high standards of customer satisfaction.
- Reported accidents and injuries to emergency response personnel.
Security Officer
SECURECORP - Chadstone Shopping Centre
07.2008 - 10.2011
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Assisted in Carpark duties including directing traffic and carpark management during periods of high traffic demand
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored premises and recorded activity in daily officer reports.
- Reported safety hazards for remediation response.
Education
Bachelor of Arts - Accounting Systems
Deakin University
Burwood04.2016
Certificate II - Security Operations
ISTA
Melbourne06.2009
Skills
- First Aid and CPR Certified
- Federal and State Regulation Compliance
- Customer Service
- Professional Demeanor
- De-escalation Techniques
- Law Enforcement Collaboration
- Theft Prevention
- Ground Patrol
- CCTV Monitoring
- Honest and Ethical
- Cooperative Attitude
- Data Entry (70 words per minute)
- Adaptable and Flexible
- 24/7 Availability with 2 hours notice
- Honest and Dependable
- Microsoft Office
- Active Listening
- Reliable and Responsible
- Intrusion Detection
- Incident Reporting
- Intruder Removal
Timeline
Swinburne University Campus Support Officer
Securecorp
03.2024 - 08.2024
Security Control Room Operator
SECURECORP - Melbourne Emporium
12.2022 - 03.2024
Security Control Room
SECURECORP - IKEA
11.2022 - 12.2022
Security Control Room Operator
SECURECORP - Melbourne Showgrounds
03.2021 - 11.2022
Control/Dispatch Operator
SECURECORP - City of Melbourne
08.2017 - 03.2021
Security Officer
SECURECORP - Chadstone Shopping Centre
02.2017 - 08.2017
Human Resources Assistant
SECURECORP - Head Office
10.2016 - 02.2017
Assistant Procurement Officer
SECURECORP - Head Office
10.2016 - 02.2017
Security Officer
SECURECORP - Chadstone Shopping Centre
04.2012 - 10.2016
Car Parking Night Supervisor
Secure Parking - Brisbane Airport
03.2012 - 04.2012
Carparking Attendant
Westfield - Chermside
11.2011 - 03.2012
Security Officer
SECURECORP - Chadstone Shopping Centre
07.2008 - 10.2011
Bachelor of Arts - Accounting Systems
Deakin University
Certificate II - Security Operations
ISTA
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