Hani Kifork
Melbourne,VIC
Summary
Experienced Plumbing Service Technician with comprehensive knowledge of plumbing systems and repair. Strengths include diagnosing complex issues, providing efficient solutions, and delivering high-quality customer service. Previous roles have showcased ability to enhance team efficiency, maintain safety protocols, and contribute positively to overall business operations.
Resourceful Plumbing Service Technician known for completing tasks efficiently and with high productivity. Skilled in troubleshooting complex plumbing systems, performing emergency repairs, and executing preventive maintenance with precision. Excels using critical thinking to solve problems, strong communication to liaise with clients and team members, and adaptability to handle unexpected challenges on-site.
Skilled Plumbing Technician versed in residential and commercial plumbing systems. Background includes diagnosing complex issues, performing installations, conducting maintenance, and providing recommendations for system improvements. Strengths lie in problem-solving capabilities, customer service skills and ability to work under pressure. Notable impact made at previous position through improved efficiency and high-quality craftsmanship.
Overview
5
5
years of professional experience
Work History
Plumbing Service
Poul Yousif
Melbourne , Vic
02.2022 - Current
- Performed routine maintenance on plumbing systems to ensure proper functioning.
- Responded promptly to customer inquiries regarding service requests.
- Connected water supply lines to fixtures like sinks, dishwashers, washing machines.
- Installed and maintained plumbing fixtures, such as sinks, toilets, showers, and tubs.
- Ordered necessary supplies from vendors when needed.
- Followed all safety protocols when working around hazardous materials.
- Used specialized tools such as augers, snakes and cameras to locate clogs in pipes.
- Tested pipe systems for leaks using air pressure gauges or other methods.
- Responded quickly to emergency service requests from customers.
- Replaced broken pipes using appropriate tools and materials.
- Inspected drainage systems for blockages and leaks.
- Installed backflow prevention devices in accordance with local regulations.
- Installed gas appliances such as stoves, dryers, furnaces and water heaters according to safety codes.
- Diagnosed problems with water heaters and other components of the system.
- Provided customers with estimates for labor costs associated with repair jobs.
- Repaired burst pipes by cutting out sections of piping and soldering new pieces in place.
- Reviewed blueprints or building plans to determine the layout for plumbing systems.
- Readied existing structures for installation of new plumbing components.
- Inspected worksites to determine presence of obstructions, unsafe conditions and crew errors.
- Inspected and tested installed systems to isolate and identify faults.
- Verified and gathered measurements to determine proper piping sizes.
- Performed rigging and forklift operations to maneuver parts and machinery.
- Filled piping systems with water and air to test for leaks.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Inspected installations to repair leaks and make adjustments to pipes.
- Using blueprints, laid out scale drawings of pipe systems and supports.
- Inspected installed systems using hydrostatic testing or pressure gauges.
- Cut or threaded pipes to blueprint or drawing specifications.
- Reviewed blueprints and building codes to determine details and procedures for work.
Heting Cooing
Mukaram
Melbourne , Vic
07.2019 - 07.2021
- Performed outbound calls to follow up on customer inquiries.
- Provided accurate information about product features, pricing, availability and services.
- Provided excellent customer service throughout each call.
- Updated customer accounts as needed in computer system.
- Assisted with placing orders, refunds, exchanges or cancellations.
- Utilized problem solving skills to resolve complex customer issues.
- Resolved customer complaints quickly and efficiently.
- Assisted customers in finding the right products to meet their needs.
- Entered new customer information into system database accurately.
- Greeted visitors to log persons in and out of facility, assign security badges and contact employee escorts.
- Used reference files to answer simple questions about client business.
- Shared or forwarded messages and information to designated personnel.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Education
High School Diploma -
RMIT
Melbourne 08-2019
Skills
- Fixture Installation
- Leak detection
- Drain Cleaning
- Water heater maintenance
- Pipe welding
- Pipe installation
- Ventilation Systems
- Pressure testing
- Pipe cutting
- Emergency Services
- Problem-Solving
- Detail Oriented
- Decision-Making
- Relationship Building
- Plumbing Fixture Installation
- Conflict Resolution
- Safety Protocols
- Project Cost Estimation
- Building code regulations
- Hand and power tools
- Project Estimation
- Equipment testing
- Analytical Skills
- Emergency Response
- Codes Compliance
- Commercial Plumbing
- Mentoring and Coaching
- Layout planning
- Quality Control
- Power Tool Operation
- Open Drainage Systems
- Safety inspection
- Building Codes
- Custom plumbing systems specialist
- Job Site Evaluation
- Heavy Lifting
- Adaptability and Flexibility
- Analytical Thinking
- Continuous Improvement
- Organizational Skills
- Industrial Plumbing
- Plumbing
- Problem-solving abilities
- Welding
- Drainage Repair
- Drainage Systems Repair
- Water Pressure Assessment
- Code Compliance
- Piping specifications
- Material prepping
- Parts Fabrication
- Interpersonal Communication
Timeline
Plumbing Service
Poul Yousif
02.2022 - Current
Heting Cooing
Mukaram
07.2019 - 07.2021
High School Diploma -
RMIT
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