Hanie Saadatkhani
Melbourne,VIC
Summary
Experienced sales and service professional experienced in environments. Multitasking in fast-paced environments to provide information, sell tickets, and document changes with accuracy and speed. Strong team player and communicator recognized for going above and beyond established service expectations at every opportunity.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Europecar Rent
Iran
10.2022 - 01.2024
- Attended training sessions regularly to stay up-to-date on new products, services, company policies and procedures.
- Reviewed daily sales transactions and analyzed for errors.
- Explained rental policies to customers and answered questions about contracts and agreements.
- Balanced daily cash receipts with financial records using computerized system when applicable.
- Prepared sales contracts, researched customer needs, and promoted various products and services.
- Processed reservations for customers over the phone or at the counter.
- Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
Ticket Agent
Imam khomeini International Airport
Iran
02.2021 - 12.2023
- Printed boarding passes for departing flights according to flight schedule.
- Provided support to gate agents when needed during peak travel times.
- Checked luggage and directed passengers to concourses and piers.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Updated passenger information into the system prior to departure.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Sold, printed, and issued tickets to customers following all applicable guidelines.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Performed cashier duties such as handling payments by credit cards, checks or cash.
Sales Assistant
Imam khomeini International Airport
Iran
03.2019 - 01.2021
- Accepted and completed cash, check, and credit card payments.
- Greeted customers and provided assistance with product selection.
- Processed orders accurately and efficiently using a POS system.
- Handled returns and exchanges according to company policies.
- Ticketed, arranged and displayed merchandise to promote sales.
Education
Bachelor of Science - Architectural Engineering
University of Qazvin
Iran04-2014
Skills
- Patience and tolerance
- Process improvement
- Order and payment processing
- Accurate data entry
- Payment processing
- Customer Service-oriented
- Cash handling experience
- Basic computer skills
Timeline
Sales Assistant
Europecar Rent
10.2022 - 01.2024
Ticket Agent
Imam khomeini International Airport
02.2021 - 12.2023
Sales Assistant
Imam khomeini International Airport
03.2019 - 01.2021
Bachelor of Science - Architectural Engineering
University of Qazvin
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