HANIEF MUSTAFA MOHAMMED
Summary
Professional with strong background in providing compassionate care and support to individuals with disabilities. Skilled in developing individualized care plans, implementing therapeutic activities, and ensuring client safety and well-being. Strong focus on team collaboration, effective communication, and adapting to changing needs. Reliable and results-driven, with commitment to enhancing clients' quality of life through empathetic and respectful care.
Overview
12
12
years of professional experience
Work History
Control Room Operator
Wilson
12.2024 - Current
- Operated and monitored control room systems to ensure optimal functionality and safety compliance.
- Responded promptly to alarms and emergencies, coordinating immediate actions with relevant teams.
- Analyzed data trends to identify potential operational issues, enhancing overall system reliability.
- Trained junior operators on equipment usage, safety protocols, and emergency response procedures.
Disability Support Worker
Care4disability
09.2023 - 11.2024
- Supported clients in daily living activities, ensuring comfort and safety.
- Developed personalized care plans in collaboration with healthcare professionals.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Kept accurate records for client files and handled related paperwork.
Manager
Little Angels Fdc Pty Ltd
01.2019 - 04.2023
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Streamlined customer support processes for improved call handling times and resolutions.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic plans aligning departmental goals with organizational objectives.
Customer Service Officer
Safir Hotels & Resorts
11.2016 - 05.2018
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Support Worker
NZCL
04.2013 - 03.2016
- Provided compassionate support to individuals with diverse needs, enhancing daily living skills and overall well-being.
- Collaborated with multidisciplinary teams to develop personalized care plans, ensuring tailored support for clients.
- Monitored client progress and reported changes in behavior or health, facilitating timely interventions when necessary.
- Assisted with mobility and transportation needs, promoting independence.
Education
Bachelor of Science - Computer Science
JAWAHAR LAL NEHRU TECHNOLOGICAL UNIVERSITY
Ageing & Disability - Ageing & Disability
H S Institute
AustraliaBBA - Business Management
Royal Business Collège
06.2014
Skills
- Personal care support
- Effective problem resolution
- Daily self-care practices
- Assistance with independent living
- Awareness of accessibility needs
- Comprehensive documentation skills
- Detailed risk evaluation
- Travel coordination
Timeline
Control Room Operator
Wilson
12.2024 - Current
Disability Support Worker
Care4disability
09.2023 - 11.2024
Manager
Little Angels Fdc Pty Ltd
01.2019 - 04.2023
Customer Service Officer
Safir Hotels & Resorts
11.2016 - 05.2018
Support Worker
NZCL
04.2013 - 03.2016
BBA - Business Management
Royal Business Collège
Bachelor of Science - Computer Science
JAWAHAR LAL NEHRU TECHNOLOGICAL UNIVERSITY
Ageing & Disability - Ageing & Disability
H S Institute
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