Hanieh Hassani
Doveton
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Service Team Leader
Coles
09.2020 - Current
- Supervising and leading a team of service staff
- Assigning tasks and responsibilities to team members
- Training new service team members on customer service standards, product knowledge, and company policies
- Overseeing and ensuring excellent customer service is provided by the service team
- Handling customer inquiries, complaints, and requests
Voice Picker
Australian Pharmacitcual Industries
01.2024 - 10.2024
- Accurately picked orders using voice picking system, ensuring customer satisfaction and timely delivery of products
- Consistently demonstrated a strong work ethic and commitment to meeting customer expectations, resulting in positive feedback from supervisors and colleagues
- Demonstrated flexibility by adapting to changing priorities within the warehouse as needed, maintaining high productivity levels throughout the shift
Sales Associate
Harbourlane
06.2022 - 08.2022
- provided exceptional customer service by assisting clients in selecting furniture tailored to their needs and preferences, leading to increased customer satisfaction and repeat business
- achieved sales targets consistently by leveraging product knowledge and persuasive communication skills to drive revenue growth
- maintained a clean and organised showroom to create an inviting shopping experience, ensuring all furniture displays were appealing and aligned with store standards
Grocery Team Member
Woolworths
06.2019 - 06.2019
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display
- Pleasantly greeted customers and provided prompt and courteous service
Education
Lyndale Secondary College
10.2021
Skills
- Task Prioritization
- Adaptability
- Stress Management
- Process Improvement
- Excellent Communication
- Problem Solving
- Multitasking
Employment Related Skills
- Results-oriented and highly communicative professional with a courteous and well-mannered approach to verbal and written interactions
- Collaborative team player with a mature and adaptable demeanour, capable of maintaining focus on tasks while fostering positive relationships
- Exceptionally organized and self-driven, demonstrating reliability, initiative, and dedication to delivering high-quality work in diverse environments
Special Achievements And Awards
- Mathematics Excellence in Performance & Attitude Award (semester 1, 2017)
- Humanities Academic Excellence Award (semester 1, 2017)
- Science Endeavour & Attitude Award (semester 1, 2018)
Personal Qualities
- Independent and uses initiative
- Flexible and can adjust quickly
- Eager and willing to learn new things
- Able to self-evaluate and improve
- Able to work in harmony with co-workers
References
- Jyoti Solanki - Service Manager, Coles Dandenong Plaza, 0411821167
- Saruchi Jaswal - Service Supervisor, Coles Dandenong Plaza, 0432301919
Timeline
Voice Picker
Australian Pharmacitcual Industries
01.2024 - 10.2024
Sales Associate
Harbourlane
06.2022 - 08.2022
Service Team Leader
Coles
09.2020 - Current
Grocery Team Member
Woolworths
06.2019 - 06.2019
Lyndale Secondary College
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