Hanieh Safari

• Responsible for the overall management of the hotel and ensuring guest satisfaction across all departments.
• Developing strategies to improve profitability, maximize occupancy rates, and enhance the guest experience.
• Coordinating with deparment heads, creating budgets, and monitoring financial performance.
• Handling high-level complaints, guest relations, and public relations.
• Creating partnership with other businesses, agencies, and the local community.

· Oversee daily operations, including front desk, housekeeping, food and beverage services and maintenance.

· Manage staff, including hiring training, scheduling, and performance evaluations.

· Ensure quest satisfaction by responding to feedback and addressing complaints.

· Develop and implement marketing strategies to increase revenue and occupancy rates.

· Manage budgets and finances, including forecasting, budgeting, and financial reporting.

· Maintain the hotel’s appearance and functionality by managing maintenance and renovations.

· Stay up-to-date on industry trends and competitor activities to make informed decisions.

آوا جان میشه لطفا بگین مثلا موارد زیر رو چطور به مسولیت ها اضافه کنم ؟؟

· Achieved a 20% increase in revenue by implementing a new marketing strategy.

· Improved quest satisfaction scores by 15% through enhanced customer service training for staff.

· Reduced operating costs by 10% through efficient budget management.

· Led a successful renovation project that increased the hotel’s occupancy rate by 5%.

· Increased employee retention rates by implementing a comprehensive employee recognition program.

· Achieved a 98% compliance rate with health and safety regulations through regular inspections and staff training.

· Top manager as a hotel level upgrader and promoter of the occupancy rate by the CEO of Marjan Hotel

· Top manager of Marjan Hotel in the last 20 years on behalf of the CEO of Marjan Hotel

· Certificate of Appreciation from Cultural Heritage Office as a top manager in Mazandaran province.

· Certificate of Appreciation from the Head of the Babol Cultural Heritage Office as a Manager with Excellent

Performance

• Overseeing multiple departments or a larger department ( like Rooms or Food & Beverage).
• Managing daily hotel operations and guest services, as well as coordinating with departmental supervisors.
• Handling budget management, setting departmental goals, and maintaining quality standards.
• Training and mentoring new managers and supervisors.

• These roles are common starting points. Here, managers oversee specific departments, such as reception, housekeeping, or restaurant services.