Hanifa Awesi
Client Services & Payroll Officer
Melbourne,VIC
Summary
Detail-oriented and client-focused Bookkeeper and Payroll Officer with over a year of full-time experience supporting small to medium businesses across payroll, BAS lodgments, and direct ATO negotiations. Proficient in Xero, MYOB, QuickBooks, and Excel-based reconciliation workflows. Demonstrated initiative, accuracy, and independent decision-making in high-volume client service environments. Returning to the workforce after a planned maternity break.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Book Keeper/Payroll Officer
GNA Accounting
Coburg, VIC
01.2023 - 03.2024
- Managed payroll for 5 businesses (5-15 employees), including weekly and bi-weekly cycles, using Xero, MYOB, and QuickBooks
- Administered full pay run lifecycle: timesheet intake, data entry, payroll processing, superannuation lodgments via clearing houses, and STP submissions
- Investigated and corrected legacy payroll errors (e.g. tax code mismatches, undeclared income, missing payslips), including STP adjustments
- Prepared and lodged BAS quarterly: reconciled bank feeds, identified GST, applied correct codes, resolved mismatches, and adjusted prior quarter BAS as needed
- Used Excel extensively to clean and reformat irregular financial data from clients, reconciling PDFs and varied statement exports into standard firm templates
- Negotiated directly with ATO for clients facing penalties or payment difficulty: collated financial position summaries, prepared talking points, and secured waivers or plans
- Maintained complete audit trail of actions, call receipts, and reconciliation records in firm systems
- Liaised with business owners for document follow-ups, discrepancies, and financial clarifications
- Took structured notes from senior accountants and developed personal checklists to ensure quality and compliance
- Departed role due to maternity, now ready to re-enter workforce
Customer Service Officer
Australian Electoral Commission
Avondale Heights, VIC
05.2022 - 06.2022
- Processed high-volume voter registrations and ID verification
- Performed accurate data entry under strict deadlines
- Assisted the public with election enquiries and form completion
- Maintained compliance with federal electoral procedures during peak activity
Accounts Admin Assitant
Lite Accounting
Truganina, Victoria
01.2021 - 01.2022
- Supported ledger entry, invoice tracking, and reconciliation
- Assisted with MYOB data entry under supervision
- Handled follow-ups and prepared supporting documentation
Education
Certificate - Certificate IV in Accounting & Book Keeping
RMIT
Melbourne, Australia 01.2021 - 01.2022
Skills
- Xero
- MYOB
- QuickBooks
- STP
- Superstream
- BAS lodgment
Payroll cycle managment
- Excel
- Reconciliation
- ATO Interaction
Timeline
Book Keeper/Payroll Officer
GNA Accounting
01.2023 - 03.2024
Customer Service Officer
Australian Electoral Commission
05.2022 - 06.2022
Accounts Admin Assitant
Lite Accounting
01.2021 - 01.2022
Certificate - Certificate IV in Accounting & Book Keeping
RMIT
01.2021 - 01.2022
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