Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hanin Dannaoui

Hanin Dannaoui

Laverton,VIC

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Manager

Ace Acai
12.2023 - 04.2024
  • Took ownership of customer issues and followed problems through to resolution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Server Manager

Lebanese Pizza & Doner Kebab
08.2023 - 12.2023
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.

Customer Service Cashier

Pizza Kings
02.2019 - 07.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

Teacher Aid Course - Teacher Aide Education

EWS

Year 12 -

Laverton College P-12
Laverton, VIC
2022

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Fluent In Arabic
  • Customer-focused
  • Time Management
  • Exceptional interpersonal communication
  • Expertise in sales

Languages

Arabic
Professional Working

Timeline

Customer Service Manager

Ace Acai
12.2023 - 04.2024

Server Manager

Lebanese Pizza & Doner Kebab
08.2023 - 12.2023

Customer Service Cashier

Pizza Kings
02.2019 - 07.2023

Teacher Aid Course - Teacher Aide Education

EWS

Year 12 -

Laverton College P-12

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Hanin Dannaoui