Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hanish Chopra

Gosford,NSW

Summary

High-performing individual with solid background in culinary arts. Skilled in creating innovative and delicious dishes while managing kitchen staff and inventory. Efficient and committed to keeping high standards of food safety and sanitation. Top-notch professional with expertise in menu development, kitchen management and staff training. Creates unique and delicious dishes while controlling food and labor costs. Collaborative and committed to seeking feedback from customers and staff to improve kitchen workflows. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Chef

Indian Experience
07.2023 - Current
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
  • Set up and broke down kitchen for service.
  • Evaluated food products to verify freshness and quality.

Assitant Restaurant Manager

Hungry Jacks
10.2021 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Managed team of up to 60 restaurant staff, maintaining exceptional customer service and quality standards.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Developed and implemented strategies to improve revenue and profitability.
  • Designed and implemented strategies to reduce costs and waste.
  • Created and maintained detailed financial records and reports to inform future strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Customer Service Representative

BP Connect
03.2020 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed and updated databases to handle customer data.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Manager

Parties Plus
12.2018 - 06.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Manager

Mcdonalds
12.2018 - 10.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Certificate III And IV in Commercial Cookery - Commercial Cookery

Gamma Education
Sydney
05.2023

Masters of Professional Accounting - Accounting

Melbourne Institute of Technology
Sydney
06.2021

Skills

  • Kitchen Management
  • Proper Storage Procedures
  • Sandwich Artistry
  • Collaborative Relationships
  • Process Improvement
  • Recipe Development
  • Effective Communication

Timeline

Chef

Indian Experience
07.2023 - Current

Assitant Restaurant Manager

Hungry Jacks
10.2021 - Current

Customer Service Representative

BP Connect
03.2020 - 07.2023

Manager

Parties Plus
12.2018 - 06.2023

Manager

Mcdonalds
12.2018 - 10.2021

Certificate III And IV in Commercial Cookery - Commercial Cookery

Gamma Education

Masters of Professional Accounting - Accounting

Melbourne Institute of Technology

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Hanish Chopra