Summary
Overview
Work History
Education
Skills
Timeline
Generic

HANITRINIAINA SANDRA RAZAFINDRADONA

Retail Sales Assistant
Ludmilla

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Proven track record of enhancing customer satisfaction and team efficiency, notably at Telstra. Skilled in Microsoft 365 and adept in active listening. Willingness and ability to adapt to changing circumstances and new challenges.

Overview

7
7
years of professional experience

Work History

Telstra Consultant

Telstra
06.2022 - Current
  • Competence in using office software, databases, and other relevant technology tools.
  • Ability to provide excellent service to customers, addressing their needs and concerns promptly and professionally.
  • Ability to plan and control how much time to spend on specific activities to maximize productivity and efficiency.
  • Capability to guide, inspire, and motivate team members towards achieving organizational goals.
  • Willingness and ability to adapt to changing circumstances and new challenges.
  • Handle conflicts professionally and calmly.

Retail Sales Assistant

City Beach
11.2020 - 06.2022
  • Greeted customers and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Customer Service Cashier

KFC Restaurant
06.2019 - 11.2020
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.

Waitress

Cyclone Cafe
04.2017 - 04.2018
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.

Education

High School Diploma -

Darwin High School
Darwin City, NT
11.2020

Skills

  • Active listening
  • Detail orientation
  • Microsoft 365
  • Familiarity with databases and spreadsheets
  • Verbal and written communication
  • Time management
  • Problem solving
  • Efficient
  • Team Work
  • Time management

Timeline

Telstra Consultant

Telstra
06.2022 - Current

Retail Sales Assistant

City Beach
11.2020 - 06.2022

Customer Service Cashier

KFC Restaurant
06.2019 - 11.2020

Waitress

Cyclone Cafe
04.2017 - 04.2018

High School Diploma -

Darwin High School

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HANITRINIAINA SANDRA RAZAFINDRADONARetail Sales Assistant