Songyi Lee
Summary
Proven administrator and service expert, adept at multitasking and team collaboration, with a track record of maintaining high service standards at Brown Sushi. Skilled in customer service and maintaining professional environments, I excel in fast-paced settings, ensuring guest satisfaction and efficient operations.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
14
years of professional experience
Work History
All Rounder (Waitress and Roll Maker)
Sushi Mata
11.2023 - 12.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress
Ichiban Sushi
02.2016 - 01.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Administrator
Brown Sushi
08.2010 - 06.2011
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
Education
Diploma of Business - Business Administration And Management
Grand Academy
Australia01-2016
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Timeline
All Rounder (Waitress and Roll Maker)
Sushi Mata
11.2023 - 12.2024
Waitress
Ichiban Sushi
02.2016 - 01.2017
Administrator
Brown Sushi
08.2010 - 06.2011
Diploma of Business - Business Administration And Management
Grand Academy
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