Cruz Zhao
Hamersley,WA
Summary
Dedicated and hardworking professional with seven years of experience in the hospitality industry. Relocating from Adelaide to Perth, I am eager to leverage my strong work ethic, customer service skills, and adaptability to excel in a new field. Since transitioning into sales, I have consistently delivered outstanding results, achieving AUD 9.5 million in sales during the 2023-2024 fiscal year and securing the title of Top Sales Performer across MW Manufacturing’s entire Australian operations. Building on this success, I have maintained strong momentum in the 2024-2025 fiscal year, surpassing AUD 10 million in sales by May 2025, demonstrating sustained growth and execution excellence.
Overview
13
13
years of professional experience
Work History
Sales Representative, Store Manager
MW Manufacturing WA
05.2023 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Restaurant Manager
Taiguang Australia Pty, Ltd
11.2018 - 03.2023
- Organize, run and oversee activities of businesses that sell and serve food and beverages.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Hire, train, and supervise staff, plan menus with chefs, and organize budgets.
- Supervise purchase and storage of food.
- Managed more than 50 calls per day.
- Managed a 9-person team for a fine dining restaurant.
Cook/Chef
Taiguang Australia Pty, Ltd
12.2016 - 11.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
Restaurant Assistant
Haida Hotel
09.2016 - 12.2016
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Ordered and received products and supplies to stock kitchen areas.
Housekeeping Attendant
Voyages Ayers Rock Resort
11.2011 - 07.2012
- Providing 20 High-standard customer room service per day
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Provided laundering services for guests by washing, drying and hanging laundry.
- Placed orders for new inventory to guarantee availability of adequate cleaning supplies.
Education
Master of Business - International Hotel Management
University of South Australia
Adelaide, SA07.2016
Bachelor of Business - International Hotel Management
University of South Australia
Adelaide, SA07.2013
Advanced Diploma of Hospitality - Commercial Cookery
Australia Hospitality And Tourism School
Adelaide, SA07.2017
High School Diploma -
Brighton Secondary School
North Brighton, SA12.2010
Skills
- Performance Improvement
- Staffing and Sales Reporting
- Investigating Complaints
- Guest Relations
- Market Research
- Product Merchandising and Distribution
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Representative, Store Manager
MW Manufacturing WA
05.2023 - Current
Restaurant Manager
Taiguang Australia Pty, Ltd
11.2018 - 03.2023
Cook/Chef
Taiguang Australia Pty, Ltd
12.2016 - 11.2018
Restaurant Assistant
Haida Hotel
09.2016 - 12.2016
Housekeeping Attendant
Voyages Ayers Rock Resort
11.2011 - 07.2012
Master of Business - International Hotel Management
University of South Australia
Bachelor of Business - International Hotel Management
University of South Australia
Advanced Diploma of Hospitality - Commercial Cookery
Australia Hospitality And Tourism School
High School Diploma -
Brighton Secondary School
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