Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hanna Aleida Mallon

Morayfield,QLD

Summary

Developed strong customer service and communication skills in fast-paced hospitality environment. Demonstrates ability to handle diverse tasks and resolve issues efficiently. Seeking to transition into new field, leveraging these transferable skills for impactful contributions.

Developed exceptional customer service and organizational skills in fast-paced retail environment, looking to transition into new field. Skilled in inventory management and sales strategies, with proven ability to adapt and learn quickly. Aims to leverage these transferrable skills to contribute effectively in new professional setting.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Retail Assistant

Kings Circle Newsagency
12.2015 - 09.2016
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Processed transactions accurately, balancing cash registers at the end of each shift.

Hospitality Worker

Full House Coffee Lounge
08.2014 - 04.2015
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.

Hospitality Worker/ Customer Service

Cottrells Bakery Caboolture
10.2012 - 04.2014
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.

Hospitality Worker

CJ's Pastries
08.2012 - 10.2012
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.

Hospitality Worker

Donut King
01.2012 - 03.2012
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.

2IC Manager

Mr Bob's Donuts
01.2008 - 02.2010
  • Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
  • Improved team productivity by streamlining daily operations and implementing efficient processes.
  • Conducted employee training sessions to educate employees on products and company policies.
  • Optimized inventory management systems for enhanced accuracy in stock levels tracking and order fulfillment processes.
  • Contributed to company growth by identifying new business opportunities and expansion strategies.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Interviewed, recruited and trained new onboarding candidates.

Hospitality Worker

Full House Cafe
03.2007 - 01.2008
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.

Hospitality Worker

Uncle Toby's Kebabs
09.2006 - 01.2007
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.

Education

Year 10 -

Youth Outreach Service Program
Caboolture, QLD

Year 9 -

Tullawong State High School
Caboolture, QLD

Skills

  • Customer service
  • Customer assistance
  • Patience and empathy
  • Time management capabilities
  • Cash register operation
  • POS system operation
  • Flexible schedule availability
  • Cash handling accuracy
  • POS systems
  • Multitasking

Certification

  • 2012 Certificate II in Hospitality - Sarina Russo Institute
  • 2010 (Industry Training Services) RSA & RGS
  • 2008 Certificate Food Handling and Hygiene

Timeline

Retail Assistant

Kings Circle Newsagency
12.2015 - 09.2016

Hospitality Worker

Full House Coffee Lounge
08.2014 - 04.2015

Hospitality Worker/ Customer Service

Cottrells Bakery Caboolture
10.2012 - 04.2014

Hospitality Worker

CJ's Pastries
08.2012 - 10.2012

Hospitality Worker

Donut King
01.2012 - 03.2012

2IC Manager

Mr Bob's Donuts
01.2008 - 02.2010

Hospitality Worker

Full House Cafe
03.2007 - 01.2008

Hospitality Worker

Uncle Toby's Kebabs
09.2006 - 01.2007

Year 10 -

Youth Outreach Service Program

Year 9 -

Tullawong State High School

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Hanna Aleida Mallon