Hanna Amogod
Dubbo
Summary
Reliable and dedicated aspiring Medical Receptionist with a strong background in pharmacy operations, customer service, and handling sensitive information. Experienced in answering calls, managing inquiries, and supporting health-related services in a fast-paced pharmacy environment. Demonstrates professionalism, empathy, and discretion when dealing with confidential matters. First Aid certified with a calm and organised approach during high-pressure situations. Eager to transition into healthcare administration, bringing exceptional communication, multitasking, and attention to detail to medical reception duties.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Chemist Warehouse
12.2024 - Current
- Managed front-of-store operations including customer service, product inquiries, and pharmacy support.
- Answered phones, provided information about store services and availability, and transferred calls appropriately — skills directly transferable to appointment scheduling and call handling in medical settings.
- Greeted customers and patients with professionalism and empathy, creating a welcoming and respectful environment.
- Maintained confidentiality when handling sensitive customer information, aligning with privacy requirements in healthcare.
- Managed high-pressure situations calmly and efficiently, including long queues, patient inquiries, and product shortages.
- Conducted detailed product checks and assisted in transactions with accuracy and attention to detail.
- Trained new staff in POS systems, customer service techniques, and policy adherence, demonstrating leadership and communication.
- Ensured cleanliness and organisation of pharmacy and counter areas, supporting infection control standards.
Crew Member
KFC & Hungry Jack’s
10.2021 - 11.2022
- Delivered friendly and efficient customer service in high-volume environments.
- Operated POS systems, handled cash and EFTPOS transactions with accuracy.
- Developed multitasking skills by managing dine-in, drive-thru, and kitchen roles simultaneously.
- Communicated clearly with customers and team members, building strong teamwork and adaptability.
- Accepted coaching and feedback, demonstrating a commitment to continuous improvement.
Education
Dubbo Christian School
Dubbo, NSW09-2025
Skills
- Customer service & patient interaction
- Teamwork and communication
- Multitasking and organization
- Time management & multitasking
- Stocking & organising medical/pharmacy supplies and shelves
- Conflict resolution and professionalism under pressure
- Knowledge of basic medical terms (pharmacy context)
- First Aid & emergency response awareness
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Japanese
Professional Working
Certification
- First Aid Certificate
Interests
- Cultural exchange and homestay programs – strengthened communication and cultural awareness
- Exploring historical sites and local attractions – curious and adaptable mindset
- Sketching and drawing – boosts creativity and attention to detail
- Fashion and personal presentation – value professionalism and confidence
- Playing sports and staying active – energetic and team-oriented
- Dancing and Pilates – disciplined and focused with strong coordination
Timeline
Pharmacy Assistant
Chemist Warehouse
12.2024 - Current
Crew Member
KFC & Hungry Jack’s
10.2021 - 11.2022
Dubbo Christian School
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