Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Hanna Baldwin

GRIFFIN

Summary

Former sales and marketing professional driven to provide superior client experience. Now transitioning to a career of life-time passion in the dermal science field, upon completion of Bachelor of Health Science (Aesthetics) at Torrens University (mid 2026) - current GPA of 6.5 (unofficial transcript available). Will be completing post-graduate dermoscopy training to obtain imperative skills in determining a need for onwards referral of skin lesions prior to treatment, and thorough management of skin conditions within scope of practice.

Overview

10
10
years of professional experience

Work History

Sales Representative

Greenstone Drinks
07.2021 - 11.2022
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met existing customers to review current services and expand sales opportunities.
  • Stayed current on company offerings and industry trends.
  • Developed, maintained and utilized diverse client base.

Sales Representative

Quality Foods and Beverages
07.2018 - 07.2021


  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated prices, terms of sales and service agreements.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Kept detailed records of daily activities through online customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met existing customers to review current services and expand sales opportunities.
  • Stayed current on company offerings and industry trends.
  • Developed, maintained and utilized diverse client base.

Sales Representative

Sunshine Coast Beverages
07.2016 - 07.2018


  • Maintained current knowledge of evolving changes in marketplace.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Kept detailed records of daily activities through online customer database.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Informed customers of promotions to increase sales productivity and volume.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met existing customers to review current services and expand sales opportunities.
  • Developed, maintained and utilized diverse client base.

Sales Representative

Bundaberg Brewed Drinks
06.2012 - 08.2016
  • Achieved highest national sales November - December 2013, resulting in attendance at KeHe trade show New Orleans, USA.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Exceeded sales targets through effective planning and goal setting.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Participated in trade shows and conferences to network and generate leads.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Contributed to team objectives in fast-paced environment.
  • Achieved or exceeded company-defined sales quotas.
  • Contributed to event marketing, sales and brand promotion.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained current knowledge of evolving changes in marketplace.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Presented professional image consistent with company's brand values.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Kept detailed records of daily activities through online customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Recorded accurate and efficient records in customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Consulted with businesses to supply accurate product and service information.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met existing customers to review current services and expand sales opportunities.
  • Stayed current on company offerings and industry trends.
  • Developed, maintained and utilized diverse client base.

Education

Bachelor of Science - Aesthetics

Torrens University Australia
Brisbane, QLD
05-2026

Certificate IV - Marketing And Communication

Asset College
Brisbane, QLD
12-2022

Skills

  • Customer relations
  • Customer retention
  • Negotiation tactics
  • Upselling and cross selling
  • Objection handling
  • Cold calling
  • Business development
  • CRM proficiency
  • Closing techniques
  • Territory management
  • Product merchandising
  • Personnel training
  • Market trends
  • Attention to detail
  • Team leadership

Interests

  • Cosmetic chemistry
  • Dermoscopy
  • Advanced dermal aesthetics practices with technology
  • Biosafety in health
  • Aesthetics in surgical practice
  • Research and critical literature review
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Sales Representative

Greenstone Drinks
07.2021 - 11.2022

Sales Representative

Quality Foods and Beverages
07.2018 - 07.2021

Sales Representative

Sunshine Coast Beverages
07.2016 - 07.2018

Sales Representative

Bundaberg Brewed Drinks
06.2012 - 08.2016

Bachelor of Science - Aesthetics

Torrens University Australia

Certificate IV - Marketing And Communication

Asset College

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Hanna Baldwin