Hanna Day
Frankston,VIC
Summary
I have a sharp eye for detail and always a friendly smile, looking to build my skills and experience by gaining part time employment within my local community. Pleasant apprentice with thorough knowledge of all hairstyles, techniques and emerging trends. Flexible and adaptable with experience performing reception duties. Keeps work areas clean and neat for maximum appeal. Hospitable Apprentice Hairdresser washes, cuts and styles hair as per the stylist's instructions. Adroit at colouring and oiling treatments. Sound knowledge of current hairstyles and trends. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Hairdressing Apprentice
Quattro Hair Fashion
Frankston, VIC
02.2023 - 02.2023
- Developed creative techniques to provide clients with latest hairstyles.
- Offered colour swatches to help clients choose desired hair colour.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted hairdressers with cutting, colouring, and styling hair to maintain salon workflow efficiency.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Educated customers on products to maximize benefits.
- Maintained regular client list and successfully handled walk-in customers.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
- Offered exceptional service and support to walk-in and scheduled customers.
- Developed loyal following of clients by providing high-quality services.
- Answered telephone calls to provide information and schedule new appointments.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Entertained children during cuts to allow guardians to fully focus on appointment services.
- Answered phone calls and emails to schedule client appointments.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
Sales Team Member
Amart Furniture
Frankston, VIC
09.2022 - 02.2023
- Maintained organized, presentable merchandise to drive continuous sales.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Answered customer questions about sizing, accessories, and merchandise care.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and implemented sales strategies to increase profits.
- Prepared merchandise for sales floor by pricing or tagging.
- Tracked stock using company inventory management software.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Trained and mentored new sales representatives.
- Collaborated with cross-functional teams to identify and address customer needs.
- Processed product returns and assisted customers with other selections.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and delivered engaging sales presentations to convey product benefits.
- Tracked stock using company inventory management software
- Answered customer questions about sizing, accessories, and merchandise care
- Prepared merchandise for sales floor by pricing or tagging
Food Service Attendant
Spud Bar
Frankston, VIC
05.2022 - 06.2022
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Complied with all federal and state regulations regarding food safety and waste disposal.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Answered guests' questions about menu items and helped make selections.
- Processed payments and provided receipts to establish proof of transaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Education
High School Diploma -
Indie College
Frankston, VIC12.2033
No Degree - Vocational Major Year Ten
McClelland Secondary College
Frankston, VIC12.2022
Skills
- Excellent customer service
- Natural ability to communicate with people of all ages and abilities
- I show initiative, follow directions and can work independently
- Im a team player, reliable and resilient
- Experience
- Hands on learning 2021 McClelland College
- Cooked and prepared meals
- Landscaping
- Used hand and power tools
- Building relationships with others
- Spud bar frankston 2022
- Prepared meals
- Working register
- Cleaning and closing the store
- Restocking fresh products and drinks
- Amart furniture frankston
- Sell furniture and turn peoples homes around
- Communicate with customers
- Help customers incision a piece of furniture in their homes
- Current working at quattro hair fashion (apprentice)
- Wash hair at basin (washing colours off, washing for b/w)
- Sweeping hair and dust when required
- Mopping at the end of the night
- Doing the washing (hair towels)
- Talking with all kinds of people and dealing with more challenging people
- Maintaining Clean Work Areas
- Data Entry
- Relaxation Techniques
- Therapeutic Medication Administration
- Appointment Scheduling
- Salon Maintenance
- Filing Systems
- Sanitize Tools
- Chemical Composition
- Customer Demographics
- Industry Trends
- Washing and Drying
- Workflow Efficiency
- Hygiene Practices
- Compliance and Sanitation
- Credit Card Transaction Processing
- Memorization Techniques
- Effective Customer Service
- Safety Standards
- Upselling
- Scalp Massages
- Client Requirements
- Desktop and Laptop Computers
- Hair Conditioning and Styling
- Product Promotion
- Salon Management
- Customer Service Standards
- Detailed Instruction
- Cash Register Operations
- Facility Maintenance
- Styling
- Health Code Compliance
- Chemical Formulations
- Outstanding Client Retention
- Client Service
- Outstanding client retention
Timeline
Hairdressing Apprentice
Quattro Hair Fashion
02.2023 - 02.2023
Sales Team Member
Amart Furniture
09.2022 - 02.2023
Food Service Attendant
Spud Bar
05.2022 - 06.2022
High School Diploma -
Indie College
No Degree - Vocational Major Year Ten
McClelland Secondary College
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