Hanna Duguid
Melbourne,VIC
Summary
I am a hospitality professional (and rockstar) with strong fine‑dining experience, a kind approach to all customers, and a genuine love of service. I bring energy, warmth, and a calm competence to the floor, whether working within a team or running service independently. I thrive in busy settings, love being on my feet, and will always ensure a fantastic customer experience. I value community and team work and recognise the value of staff commradory. I am always looking to expand my skill set and no matter the role, I am ready to learn and work hard. Good hospitality makes the world a better place and I will always endeavour to have customers leave with a smile.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service & Operations Assisstant
Monash Self Storage Brunswick
Brunswick , VIC
06.2024 - Current
- Provide consistent, high-quality customer service as first point of contact for phone, email and in-person enquiries
- Build strong, genuine relationships with custoemrs
- Support long-term trust and retention with customers
- Confidently handle customer concerns, questions and sensitive situations with professionalism and empathy
- Work independently for most shifts, taking full responsibility for customer interactions and site operations
- Manage payments, accounts and records while maintaining the cleanliness and safety onsite
- Ensure a welcoming front-of-house presence
- Update and track stock
Front of House Supervisor/ Head Cheesemonger
Milk the Cow - Fine Dining Restaurant
Melbourne, VIC
02.2022 - 09.2024
- Head cheesemonger responsible for preparation and service of cold food in a fast-paced fine-dining enviornment
- Delivered warm, genuine and highly personalised service with a strong focus on guest experience
- Created curated cheese and charcuterie boards using extensive product knowledge
- Designed cheese and drink pairings, including wine, beer, gin, whisky and cocktails - tailored to guests preferences
- Worked confidently as a true all-rounder: waitressing, bartending, cocktails, basic barista work, and food service
- Demonstrated exemplory team work during peak times (often while understaffed) to uphold 5
- Frequently responsible for running service alone, overseeing 20 tables of cold & hot food, drinks, while maintaining high quality service
- Stepped into supervisory roles, opening and closing the restuarant, supporting management and helping train new team members
- Managed bookings, cusomer enquiries, POS transactions, restock, takeaway service and general floor organisation
- Known for staying calm, efficient, and friendly during high-pressure services
- Carried out off-site events dealing with client expectations, VIP personelle, presentations, and networking
Barista / Volunteer
Bobeff Cafe (Cater Care Student Cafe)
Melbourne , VIC
02.2019 - 01.2020
- Prepared coffee and beverages for residential students in a busy student cafe
- developed solid foundational barista skills under Cater Care training
- Delivered friendly, efficient service in a fast-paced environment
Event Catering & Hospitality Staff
DISH - Event Catering & Hospitality
Dubai, UAE
2018 - 2019
- Provided wait service across a wide range of events, including VIP functions and luxury brands
- assissted with event set-up, food and drink service, and packdown
- supported smooth event flow through strong teamwork and attention to details
- supervised family functions, overseeing and managing a small team
Hospitality & Customer Service Intern
Seawake - Watersports & Retail
Dubai , UAE
2018 - 2019
- Worked front of house in a busy, customer-focused environment
- Managed bookings, payments, and customer enquiries
- Helped ensure a safe, relaxed and enjoyable experience for customers
Education
Master of Science - Master of Geography
University of Melbourne
11-2027
Bachelor of Arts - Majors in Politics And Anthropology
University of Melbourne
Melbourne11-2021
High School Diploma -
American School of Dubai
Dubai06-2018
Skills
- warm, confident customer service
- fine-dining & high volume service
- front of house operations and floor manager
- working exceptionally well both independently and within a team
- wine, cheese & food knowledge (pairings included)
- cocktails, bartending & basic barista skills
- POS systems, cash handling & bookings
- stayling calm and efficient when its busy (and when its chaos)
- event service & off-site catering
Certification
Forklift License
Timeline
Customer Service & Operations Assisstant
Monash Self Storage Brunswick
06.2024 - Current
Front of House Supervisor/ Head Cheesemonger
Milk the Cow - Fine Dining Restaurant
02.2022 - 09.2024
Barista / Volunteer
Bobeff Cafe (Cater Care Student Cafe)
02.2019 - 01.2020
Event Catering & Hospitality Staff
DISH - Event Catering & Hospitality
2018 - 2019
Hospitality & Customer Service Intern
Seawake - Watersports & Retail
2018 - 2019
Master of Science - Master of Geography
University of Melbourne
Bachelor of Arts - Majors in Politics And Anthropology
University of Melbourne
High School Diploma -
American School of Dubai