HANNA GANG
Lane Cove North,NSW
Summary
A student at Macquarie University, currently taking a break to acquire experience in different fields such as retail and childcare.
I am willing to learn a variety of soft and hard skills. Bright, enthusiastic personality, hardworking, great work ethic contributing to teamwork skills. I am dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
Work History
Before and After School Care Assistant
Cubby OOSH
08.2023 - Current
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Enhanced parent satisfaction by addressing concerns promptly, professionally, and compassionately.
- Documented children's growth and development.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used patience, skill and various behaviour modification techniques to maintain order and safety.
Retail Assistant
UNIQLO Chatswood Sydney
04.2023 - 08.2023
- Attend meetings where company goals were discussed ( how to achieve them)
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Provided pleasant shopping experiences to retail customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Retail Assistant
Rebel Sports Chatswood Sydney
08.2022 - 02.2023
- approached customers according to the standards provided by management
- Communicated efficiently with team members through an earpiece
- Learned to attend to more than one customer proficiently
- Made customers understand that they were my priority and excelled in customer service
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered incoming calls to provide product information, features and benefits.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
Hall Staff
Chicken V Sydney
02.2022 - 07.2022
- took customers' orders, set up tables, prepare takeaway orders, and communicated efficiently with staff members
- communicated clearly with customers and staff as well as multitask on a very hands-on and fast paced environment.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant
Kumon Sydney
04.2020 - 05.2021
- Aided in marking student work, correcting student work, sorting in systematic order of student booklets, aided students with their work if needed.
- Motivated students with accurate feedback and positive reinforcement.
- Provided homework assistance using specific curriculum and materials.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
Babysitter
Parents Of Children
05.2020 - 11.2020
- Assisted children with homework, assignments, and special projects across different subjects ranging from maths, English, history, and science
- Planned fun outings and educational activities to keep children entertained.
- Accompanied children to various appointments providing emotional support and ensuring their physical wellbeing.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Played games, worked on puzzles, and read books to young children.
Student Aide
Willoughby Public School
09.2019 - 09.2019
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment
- Participated in lesson planning and curriculum implementation
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support the teacher
Education
Marketing and Media
Macquarie University
2025
Willoughby Girls High School
11.2021
Skills
- Computer Skills
- Calendaring and Scheduling
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Fast learner
- Attention to Detail
- Highly Organized
- Customer Assistance
- Merchandise Receiving and Handling
- Brand representation
- Conflict Resolution
Hobbies and Interests
- Creating artworks (digital and on canvas)
- Reading about health related subjects or self management / improvement
- Journaling
- Cooking and baking
- Gaining knowledge on food science related topics
- Keeping up with the latest fashion trends, reading data analysed from the fashion industry of what colours, fabric and style is popular for the season
- Engaging in discussions about couture fashion shows
- I also enjoy watching shows/films about the fashion/modelling industry
Languages
Korean
Professional Working
English
Native or Bilingual
Timeline
Before and After School Care Assistant
Cubby OOSH
08.2023 - Current
Retail Assistant
UNIQLO Chatswood Sydney
04.2023 - 08.2023
Retail Assistant
Rebel Sports Chatswood Sydney
08.2022 - 02.2023
Hall Staff
Chicken V Sydney
02.2022 - 07.2022
Babysitter
Parents Of Children
05.2020 - 11.2020
Assistant
Kumon Sydney
04.2020 - 05.2021
Student Aide
Willoughby Public School
09.2019 - 09.2019
Marketing and Media
Macquarie University
Willoughby Girls High School
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