Hanna Green
Gold Coast,QLD
Summary
I am a professional and highly knowledgeable Skin Specialist with 12 years of experience working at Mecca Brands. I have extensive expertise in makeup artistry, skincare and fragrance and my tenure has refined my skills across multiple facets of the beauty industry. I'm valued for my advanced knowledge of skin care ingredients, their impact on different skin types and ability to educate clients on skincare routines and benefits of skin treatments. I deliver thorough consultations and conduct Mecca facial services to enhance skin health and appearance. I'm a highly collaborative and adaptable team member who is committed to fostering a warm, inclusive environment for diverse clientele, enhancing overall client satisfaction and building long-term client relationship.
Overview
28
28
years of professional experience
Work History
Fragrance Specialist
Mecca Brands
04.2021 - Current
- Apply extensive knowledge and training on perfume and scent including notes, compositions, and brand stories to provide customers with informed and passionate guidance to help make purchases.
- Educate customers on proper fragrance application techniques, enhancing their overall experience with the product.
- Participate in ongoing training programs to stay current on industry trends, new products, and best practices in fragrance consultation.
- Serve as a key resource for colleagues seeking guidance on fragrance selections and contribute to store team training to help advance there knowledge on fragrance.
Skin Specialist
Mecca Brands
10.2019 - Current
- Engage with customers to understand their skin concerns and goals to make appropriate product recommendations.
- Conduct skin consultations and perform high standard facial services.
- Maintain a clean, organised skin space complying with all sanitisation procedures.
- Provide comprehensive knowledge of skin physiology and skincare products and ingredients to educate customers on suitable skincare for helping them look and feel their best.
- Contribute to staff education and training to advance their knowledge to deliver exceptional customer service.
- Develop strong rapport with customers by fostering a friendly, warm and memorable experience leaving positive impressions of the business.
Colour Specialist
Mecca Brands
04.2016 - Current
- Participate in ongoing training sessions to stay educated on Mecca's product ranges, new products and up skill on makeup artistry techniques.
- Makeup applications and lessons. Applying makeup and educating customers on product usages and application methods for desired looks.
- Prepare skin for makeup applications by cleansing, moisturising and priming.
- Maintain clean and organised work station, ensuring a positive retail environment for customers.
- Ensure compliance with sanitisation procedures related to cosmetic testers and tools for demonstration or application on customers.
- Provide expert colour matching services to assist customers in finding the perfect foundation shades for their skin tones.
- Scheduling appointments through efficient appointment booking systems.
- Serve as a brand ambassador at store events, engaging potential customers and showcasing product offerings.
Host
Mecca Brands
11.2012 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Managed efficient cash register operations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Coordinated with stock team to expedite restocking of high-demand items.
Retail Sales Assistant
Ice Design
10.2006 - 10.2008
Performer
Warner Bros. Movie World
01.1997 - 10.2005
Education
Undergraduate in Dermal Interventions - Dermal Therapy
Australasian College of Health And Wellness
Sydney, NSW12-2024
Skills
- Client Consultation
- Customised skincare plans
- Professional and empathetic communication skills
- Build rapport and give an elevated Client experience
- Expert skin analysis
- Advanced facial techniques
- Advanced skincare ingredient knowledge
- Exfoliation and chemical peels
- Micro current and LED treatments
- Microdermabrasion
- Skin needling
- Communicate respectfully and acknowledge diversity of individuals needs and backgrounds
- Sales and upselling
Timeline
Fragrance Specialist
Mecca Brands
04.2021 - Current
Skin Specialist
Mecca Brands
10.2019 - Current
Colour Specialist
Mecca Brands
04.2016 - Current
Host
Mecca Brands
11.2012 - Current
Retail Sales Assistant
Ice Design
10.2006 - 10.2008
Performer
Warner Bros. Movie World
01.1997 - 10.2005
Undergraduate in Dermal Interventions - Dermal Therapy
Australasian College of Health And Wellness
Accomplishments
- Winner of Mecca Values Ambassador Award Winner 2019.
- Assisted QLD education partner in training skin specialists and assessing for facial certification.
- Chosen for a PR event to represent Mecca Cosmetica signature line promoting new products and facials for invited beauty influencer.
- Collaborated with international brands assisting with events and trainings.
- Selected to assist the Mecca people and education team in recruitment and onboarding for new team members.
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