HANNA KIM BORSATO
Ryde,NSW
Summary
Experienced Client Service Professional with nearly 10 years in customer care, service coordination, and hospitality. Specialised as a Customer Care Specialist for three years, managing phone and email inquiries, coordinating sensitive bookings, and resolving issues. Delivers clear communication and dependable follow-through with clients and stakeholders.
Overview
11
11
years of professional experience
Work History
Chapel Commissioner
Metropolitan Memorial Parks
01.2025 - Current
- Provide professional, compassionate support to families and guests, using discretion and sound judgment in sensitive situations.
- Liaised with funeral directors, internal teams, and external stakeholders, facilitating seamless service delivery and fostering collaboration.
- Coordinated chapel preparations and time-sensitive service requirements, managing details accurately and respectfully to enhance service experience.
- Responded calmly to changing requirements while anticipating practical needs, ensuring smooth service operations and client satisfaction.
Customer Care Specialist
Metropolitan Memorial Parks
01.2022 - 01.2025
- Managed incoming phone and email enquiries, identifying client needs and resolving issues to enhance overall satisfaction.
- Built client trust through empathetic communication and clear guidance on complex processes.
- Prioritised competing client requests, ensuring timely responses while maintaining professional communication and dependable follow-through.
- Coordinated sensitive client bookings, collaborating with internal teams and external stakeholders to ensure seamless fulfillment of client needs.
Cafe Manager
Celeste Catering
01.2020 - 01.2022
- Implemented strategies to reduce service delays and elevate customer experience.
- Enhanced coffee quality, presentation, and café atmosphere, resulting in positive customer feedback.
- Coordinated service priorities and customer flow to enhance efficiency in a busy café environment.
Hospitality Supervisor
Trippas White Group / Joseph Hyde / X74 Restaurant
01.2016 - 01.2020
- Delivered exceptional customer service in fast-paced hospitality environments, enhancing guest satisfaction.
- Resolved guest and employee concerns promptly, ensuring adherence to service standards and fostering team collaboration.
- Utilised comprehensive menu and beverage knowledge to offer tailored recommendations, improving overall service experience.
Education
Advanced Diploma - Hospitality Management
APEX
Sydney01-2019
Bachelor of Acting -
Seokyoung University
Seoul01-2009
Skills
- Service coordination
- Service scheduling
- CRM systems
- Inquiry resolution
- Operations management
- Priority management
- Client service
- Relationship building
- Attention to detail
- Community engagement
Personal Information
Title: CLIENT SERVICES | CUSTOMER COORDINATION | OPERATIONS
Core Capabilities
English and Korean
Timeline
Chapel Commissioner
Metropolitan Memorial Parks
01.2025 - Current
Customer Care Specialist
Metropolitan Memorial Parks
01.2022 - 01.2025
Cafe Manager
Celeste Catering
01.2020 - 01.2022
Hospitality Supervisor
Trippas White Group / Joseph Hyde / X74 Restaurant
01.2016 - 01.2020
Advanced Diploma - Hospitality Management
APEX
Bachelor of Acting -
Seokyoung University