Hanna Mackay-Payne
Brisbane,QLD
Summary
Highly motivated and accomplished recent graduate with a passion for personal growth. Aiming to pursue a double degree in Psychology and Law at the University of Queensland. Received the dux award for business studies and falls within in the top 5% of academic achievement for Modern History and Economics. Engaged in extracurricular activities such as rowing, swimming, mooting and international affairs which has developed soft skills such as decisive decision-making, and time management and proficient communication capabilities in group environments.
Currently have hands on experience in retail with the ability to work well in fast-paced environments, and demonstrates proactive conflict management, warm customer service and a close attention to detail. Taking on professional challenges that require interpersonal skills, time management and problem solving.
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Overview
6
6
years of professional experience
Work History
Uniform Shop Assistant
P&C Uniforms
01.2019 - Current
- Completed daily tasks efficiently to meet the demands of customers and daily quota.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Provided proactive and friendly customer service, promptly addressing inquiries and resolving issues.
- Completed data entry tasks in the marketing department.
- Conducted regular stock takes to ensure inventory accuracy, avoiding discrepancies and potential sales issues.
- Worked and managed the Silkwood school uniform shop during the busy back to school period.
- Washed company cars and painted the warehouse.
- Packed orders and assisted in dispatch for uniform shipments.
- Basic understanding of Adobe Illustrator and Photoshop to develop uniform garment designs.
- Delivered uniform orders to local schools in the Gold Coast region.
Education
Mandarin Studies - Chinese
Shanghai Normal University
Shanghai01-2025
High School Diploma -
St Hilda's School
Gold Coast, QLD11-2023
Skills
- Customer service
- Cash handling
- Attention to detail
- Inventory management
- Upselling strategies
- Building rapport
- POS systems
- Adaptability and flexibility
- Shop organization
- Friendly and helpful
- Store organization
Accomplishments
- Supervised team of two junior staff members.
- Resolved client conflicts through rapport building and the clear communication of company policy.
Affiliations
- Student at St Hilda's School (2011 - 2023)
- Uniform shop assistant at P&C Uniforms (2019 - present)
- Student at Shanghai Normal University (2024 - 2025)
Languages
Chinese
Limited Working
Interests
- Community Cleanup
- Enjoy participating in badminton for overall physical and mental well-being
- Participating in cultural exchange programs and homestays
- Learning new cooking techniques and expanding my culinary skills
- Hiking
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Uniform Shop Assistant
P&C Uniforms
01.2019 - Current
Mandarin Studies - Chinese
Shanghai Normal University
High School Diploma -
St Hilda's School
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