Hannah Alinea
Caroline Springs,VIC
Summary
Responsible individual with experience working at several hotels and resorts in a housekeeping capacity. Looking to bring reliable and well-developed skills as highly trained and experienced individual. Fluent in Filipino and English, available to work nights, weekends and holidays. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Room Attendant
Silk Hospitality
04.2022 - Current
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Replenished guest room water glasses, toiletries, and paper products.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked appliances in guest rooms to determine good working order.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Rotated linens in storerooms and replenished when supplies ran low.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Polished fixtures to achieve professional shine and appearance.
Sales Consultant
Hello Fresh
05.2021 - 11.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Maximized customer retention by resolving issues quickly.
Pick Packing
Jack
02.2021 - 05.2021
- Protected materials for transport by correctly packaging products in boxes and crates.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Safely and securely loaded items to prevent damage during transport.
Education
Real Estate
Entry Education
Lakeview Senior College
11.2020
Skills
- Room Preparation
- Safety Procedures
- Conflict resolution
- Multitasking capabilities
- Attention to detail
- Quality Assurance
- Multitasking and Prioritizing
- Health and Safety Compliance
Timeline
Room Attendant
Silk Hospitality
04.2022 - Current
Sales Consultant
Hello Fresh
05.2021 - 11.2023
Pick Packing
Jack
02.2021 - 05.2021
Real Estate
Entry Education
Lakeview Senior College
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