Hannah Almond

Engage in diverse support activities, focusing on enhancing Sales Agents' efficiency, revenue, and overall performance, while managing office coordination and administration tasks. Provide training and support to DiJones Wahroonga & Lindfield Sales Agents, serving as the key contact. Support Professional Services with operational tasks, implement efficient processes and systems, and ensure compliance during property campaigns. Administer property sales files, adhering to DiJones standards, and maintain accuracy and timeliness in campaign activities. Act as a local brand custodian, creating and delivering marketing materials within deadlines. Maintain confidentiality, stay informed about industry trends, and recommend solutions. Contribute to a best practice business support function, assist in facilities management, conduct stationary orders, and provide high-quality, customer-focused support. Foster effective relationships, open communication channels, and assist other Regions and support staff as needed.

• Diary and email management, Coordinate appointments and confirm meetings, Prepare for appraisals and create follow up letters, Database management, Prepare agency agreements and order contracts, Book photographers and stylists, Manage sales file compliance, Approve marketing collateral with the Vendors and marketing team, Prepare open and auction packs, Manage agent marketing and promotion, Coordinate signboard installation and permission from strata, Order strata reports, Prepare vendor reports, Manage open home and auction schedule, book auctioneers, Manage exchange to settlement paper work, Organise pre settlement inspections, settlement gifts, key hand over, Prospecting/ connecting with potential clients through phone calls and door-knocking

• Successfully managing information using Exact clinical software, including sign-in, patient records, medical history and billing with 100% accuracy, Handling a large amount of incoming and outgoing calls for multiple clinics at a time with an overall high patient satisfaction rate, Performing administrative and clerical tasks, Scheduling appointments and managing the calendars of multiple dentists, Dealing with complaints and de-escalating any problems that may arise, Maintaining a friendly and approachable style to build relations and always work harmoniously with others, Ability to multitask effectively in a fast-paced work environment

• Coordinate on-the-job training for new employees, Worked at the 2019 Kookaï Runway show, Set up the store's visual merchandising, Filled in for the manager's role during absences, Assistance with stock management, Point of sales, Handle cash registers, open & close store independently, Deal with customer's enquiries and orders

• Responsible for rotation of stock, Worked alongside owner, to create & design menus, Open and close store, Primary cook of most of the cafe's food

• Initially employed as dish hand, Quickly promoted to kitchen hand & assistant cook, Continued to work as an assistant cook