Hannah Aquino
Plympton,SA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Front of House Server
Little Chilli Padi
09.2023 - 01.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined the dining experience for guests through efficient table set-up and timely food delivery.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Managed reservations and seating arrangements, optimizing restaurant capacity and reducing wait times.
Museum Registrar
Bamban WWII Museum
04.2022 - 06.2023
- Organized, reviewed and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Greeted every guest with personable approach and provided knowledgeable service.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained clean reception area to promote positive, professional environment for clients.
Associate Customer Service Representative
Sutherland Global Services, Philippines
10.2021 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Waitress
Aling Lucing Sisig Restaurant
04.2019 - 03.2020
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Certificate III in Commercial Cookery -
Adelaide Culinary Institute
Adelaide, SA07.2024
High School Diploma -
Systems Plus College Foundation
Philippines07.2021
Skills
- Customer Communication
- Active Learning
- Client Satisfaction
- Retail Sales Customer Service
- High-Volume Dining
- Multitasking
- Flexible and Adaptable
- Attention to Detail
- Calm Under Pressure
REFERENCES:
Mrs. Winnie Tiong
Supervisor Little Chilli Padi, Adelaide SA
Mobile: +61 432 684 413
Email: lcpmk2012@gmail.com
Mrs. Christian Ivy Aimee Chua
Supervisor Sutherland Global Services, PH
Mobile: +639158662511 Email: ChristianivyAimee.Chua@sutherlandglobal.com
Mr. Rhonie C. Dela Cruz
Supervisor Aling Lucing Sisig Restaurant, PH
Mobile:: +639630861513
Email: rhonie.bamban@yahoo.com
Timeline
Front of House Server
Little Chilli Padi
09.2023 - 01.2024
Museum Registrar
Bamban WWII Museum
04.2022 - 06.2023
Associate Customer Service Representative
Sutherland Global Services, Philippines
10.2021 - 02.2022
Waitress
Aling Lucing Sisig Restaurant
04.2019 - 03.2020
Certificate III in Commercial Cookery -
Adelaide Culinary Institute
High School Diploma -
Systems Plus College Foundation
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