- Enjoy participating in activity for overall physical and mental well-being
- Gym Workouts
- Team Sports
- Outdoor Recreation
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Volunteer Work
Hannah Avage
Beaumaris,VIC
Summary
Dynamic professional with extensive experience at Belgravia Health and Leisure, excelling in customer service and team leadership. Proven ability to enhance student assessment and training programs, fostering staff development and operational efficiency. Recognized for building strong client relationships and ensuring safety standards, contributing to a positive and engaging environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Aquatic Services Coordinator
Belgravia Health and Leisure
11.2024 - Current
- Responsible for swim school coordination from signing prospective customers to bookings to teacher scheduling
- Supervised swim lessons, ensuring quality of service to all members
- Coordinated training to manage upkeep of skills amongst staff
Duty Manager/Customer Service Representative
Belgravia Health and Leisure
04.2022 - Current
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
Lifeguard/Learn to Swim Teacher
Belgravia Health and Leisure
04.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Upheld hygiene standards in pool and surrounding area.
- Collaborated with fellow instructors to develop consistent teaching methods and share best practices for effective swim education.
- Boosted student swimming proficiency by employing creative teaching techniques and incorporating individualized lesson plans.
- Provided exceptional customer service to parents, addressing concerns and providing progress updates on their child''s development.
Office Administrator
Cooke and Dowsett Plumbing
09.2021 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Education
Bachelor of Arts - Education
Swinburne University
Melbourne, VIC12-2027
Skills
- Student assessment
- Customer service
- Employee training
- Team leadership
- Communication skills
- Multitasking and organization
- Recordkeeping
- Staff management
Certification
- First Aid Certification
- Pool Lifeguard Certificate
- AUSwim Certification
- Senior Cadet Gradute, NSW Rural Fire Service
- Working with Children's check
- Queensland Blue Card
Interests
Timeline
Aquatic Services Coordinator
Belgravia Health and Leisure
11.2024 - Current
Duty Manager/Customer Service Representative
Belgravia Health and Leisure
04.2022 - Current
Lifeguard/Learn to Swim Teacher
Belgravia Health and Leisure
04.2022 - Current
Office Administrator
Cooke and Dowsett Plumbing
09.2021 - 04.2022
Bachelor of Arts - Education
Swinburne University
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