Hannah Aylward

• Company Overview: Digital Loop is Australia’s premium digital publisher group - representing the best digital publishers across News, Lifestyle, Culture, Music and Technology
• Record and maintain the businesses financial transactions, including purchases, expenses, sales revenue, invoices and accounts payable.
• Reconciling accounts, completing and lodging payroll, PAYG and BAS statements
• Have worked within the business from its small beginnings to now representing multiple high profile publishers, liaising with an array of clients and managing the payroll and superannuation needs for 5 full time staff members.
• Proficient in XERO, MYOB, Outlook, Excel, Word, PowerPoint.

• Examination of Banks and/ or third party documents to ensure lending security is enforceable and compliant
• Accurate completion of Loan Contracts and supporting documentation
• Management and ownership of Business transactions from approval to settlement
• Became accustomed to working within the BankWest credit and compliance framework
• Developed a keen eye for detail which is important in all positions
• Trained many new staff members in Document Preparation duties

• Was responsible for collating business account documentation and following up on compliance requirements for all new business accounts.

• Customer service – performing a wide range of transactions including day to day business and personal deposits, withdrawals and transfers, foreign exchanges and completion of bank drafts and telegraphic transfers
• Ordering and clearing of cash through Cash Services and Chubb and balancing and clearing of foreign currency
• Cross – selling of bank products and offering the best financial solutions to existing and potential customers
• Developed extensive knowledge of retail banking systems, including operations, product knowledge, HOST (CBS), Transaction Manager, Lotus Notes and ICOM
• FSRA Tier2 and Seven Steps accreditation
• Built strong rapport and trusting relationships with customers

Before starting my full time work at Bankwest I worked as a temp for Kelly Services. I provided relief cover for bank tellers in over 20 Bankwest branches in the Perth Metropolitan Area. I was relied upon to be adaptable and ready to work at very short notice.

• Providing friendly and efficient service, answering customer inquiries, and resolving issues.
• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer balances through diligent record-keeping.
• Trained new staff on checkout procedures and customer interaction techniques.
• Implemented best practices for maintaining a clean and organized checkout area.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.